Publicidad
Idiomas disponibles
Idiomas disponibles
For service, repair or replacement of your in-warranty parts, please
be prepared to supply the following information:
1.
Copy of the bill of sale.
2.
Purchaser's name, date of purchase, and model number of the
ceramic charcoal barbecue purchased.
3.
An accurate description of the problem.
If for any reason, you do not have a local dealer, Dansons is proud to
offer the best technical and sales support in the industry.
This limited warranty gives you specific legal rights and you may
have other rights, which vary based on locale.
ORDERING REPLACEMENT PARTS
To order replacement parts, please contact your local Louisiana Grills
dealer or visit our online store at:
www.louisiana-grills.com
ORDERING ACCESSORIES, SPICES AND RUBS
To order ceramic barbecue accessories, spices, and rubs, please
contact your local Louisiana Grills dealer or visit our online store at:
www.louisiana-grills.com
CONTACT CUSTOMER CARE
For all questions, comments, or inquiries, please contact Dansons our
Customer Care department.
Note: We supply Customer Care only in the country where the
product is purchased.
USA: (480) 923-9632
CANADA (TOLL FREE): 1-877-942-2246
TROUBLESHOOTING
Please read the following before calling our Louisiana Grills
Customer Care department.
ASSEMBLY PROBLEMS
1.
Do not over-tighten bolts. Only tighten all bolts with moderate
pressure to avoid damaging the bolts or components of the
ceramic charcoal barbecue.
2.
Thermometer won't read. Call Customer Care.
3.
Damper won't slide. Tap the damper lightly with a rubber
hammer to loosen. If no improvement, call Customer Care.
13
FIRE PROBLEMS
1.
If you have trouble lighting the barbecue, ensure that both the
top and bottom vents are open. The fire needs oxygen to catch.
Once it has caught, leave the bottom vent and lid open for about
10 minutes to build a small bed of hot embers.
2.
The barbecue may quickly lose fire if there is not enough charcoal
in the ceramic body. The recommended use of lump charcoal is a
maximum of 1.81 kg / 4 lb per burn.
Be sure not to overload the unit with fuel. If the fire is too
intense, the excessive heat could damage the ceramic charcoal
barbecue.
3.
To prevent any back-draft or flare-ups that may cause injury, it is
well advised to lift the lid only slightly (also known as burping),
which allows air to enter slowly and safely.
FINISHING PROBLEMS
1.
The paint is chipped on the ceramic. If chipping is substantial,
call Customer Care.
2.
The spider-web pattern of cracking is different from a break in
the aspect that it cannot be felt on the surface, unless using
a fingernail; however, it does become more visually apparent
when the surface is dusty or magnified. While these may appear
as imperfections, crazing does not affect the performance or life
span of your ceramic charcoal barbecue. The process of crazing
effectively increases the toughness of the unit.
3.
Curing your ceramic charcoal barbecue is important for its long-
term operation and care. If the first burns are too hot, they
could damage the felt gasket seal before it has had the chance
to mature with use.
If the lid gets stuck, or sealed, together with the base, use a
knife to carefully unseal and cut off the felt gasket that trims
the lid opening. Once removed, you will be able to open the lid.
Before continuing to use the unit, replace the high-heat felt
gasket, which can be purchased at your local fireplace store.
TEMPERATURE PROBLEMS
1.
My barbecue gets too hot. Close the lid, mostly close both vents,
and allow the barbecue to smother with lack of oxygen. For low
temperature cooking, use less fuel.
2.
My barbecue doesn't get hot enough. Add more fuel and leave
both vents completely open. More oxygen flow will allow the
fire to increase, burning more lump charcoal.
If the problem is not fixable to one of the above solutions, please
contact our Louisiana Grills Customer Care department.
Do not return the product to the retailer -- they do not provide
service or technical support.
Publicidad
