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→ The connection between the mobile
phone and this product cannot be
established.
– Perform the connection process.
→ Of the two mobile phones connected to
this product at the same time, if the first
phone is dialling, ringing or a call is in
progress, dialling cannot be performed
on the second phone.
– When the operation on the first of the
two mobile phones is completed, use
the switch devices key to switch to the
second phone and then dial.
Problems with Application
screen
A black screen is displayed.
→ While operating an application, the
application was ended on the
smartphone side.
– Press
to display the top menu
screen.
→ The smartphone OS may be awaiting
screen operation.
– Stop the vehicle in a safe place and
check the screen on the smartphone.
The screen is displayed, but operation
does not work at all.
→ An error has occurred.
– Park your vehicle in a safe place, and
then turn off the ignition switch (ACC
OFF). Subsequently, turn the ignition
switch to on (ACC ON) again.
– When an Android device is connected,
disconnect the Bluetooth connection
from this product and then reconnect
it.
The smartphone was not charged.
→ Charging stopped because the
temperature of the smartphone rose
due to prolonged use of the
smartphone during charging.
– Disconnect the smartphone from the
cable, and wait until the smartphone
cools down.
→ More battery power was consumed
than was gained from charging.
– This problem may be resolved by
stopping any unnecessary services on
the smartphone.
Sound from WebLink of the Android
device cannot be heard from the
speakers of this unit.
→ Depending on the Android device, the
sound from WebLink may not be output
from the speakers of this unit.
– Switch to [Smartphone] in the
[WebLink Sound] settings (page 35).
Error messages
When problems occur with this product, an
error message appears on the display.
Refer to the table below to identify the
problem, then take the suggested
corrective action. If the error persists,
record the error message and contact your
dealer or your nearest Pioneer service
centre.
Common
AMP Error
→ This product fails to operate or the
speaker connection is incorrect; the
protective circuit is activated.
– Check the speaker connection. If the
message fails to disappear even after
the engine is switched off/on, contact
your dealer or an authorised Pioneer
Service Station for assistance.
Spotify
Skip limit reached.
→ Skip limit reached.
– Do not exceed the skip limit.
– Spotify limits the total number of skips
per hour.
Check USB
→ The USB connector or USB cable has
short-circuited.
– Check that the USB connector or USB
cable is not caught in something or
damaged.
→ The connected USB storage device
consumes more than maximum
allowable current.
– Disconnect the USB storage device
and do not use it. Turn the ignition
switch to OFF, then to ACC or ON and
then connect a compliant USB storage
device.
No Spotify
→ The Spotify application is not installed
in the connected device.
– Install the Spotify application in your
mobile device.
Update App
→ The Spotify application is out of date.
– Update to the latest Spotify
application.
Please Log-in
→ You are not logged in to the Spotify
application.
– Please log in to the Spotify
application.
No Signal
→ The connected device is out of area.
– Connect the device to a network.
Disc
Error-02-XX/FF-FF
→ The disc is dirty.
– Clean the disc.
→ The disc is scratched.
– Replace the disc.
→ The disc is loaded upside down.
– Check that the disc is loaded correctly.
→ There is an electrical or mechanical
error.
– Press the RESET button.
Different Region Disc
→ The disc does not have the same region
number as this product.
– Replace the DVD with one bearing the
correct region number.
Unplayable Disc
→ This type of disc cannot be played on
this product.
– Replace the disc with one that can be
played on this product.
Unplayable File
→ This type of file cannot be played on this
product.
– Select a file that can be played.
Skipped
→ The inserted disc contains DRM
protected files.
– The protected files are skipped.
Protect
→ All the files on the inserted disc are
embedded with DRM.
– Replace the disc.
TEMP
→ The temperature of this product is
outside the normal operating range.
– Wait until this product returns to a
temperature within the normal
operating limits.
Your device is not authorized to play this
DivX protected video.
→ This product cannot play copy-
protected DivX files.
– Select a file that can be played.
Video frame rate not supported
→ DivX file's frame rate is more than 30 fps.
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