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Troubleshooting
If the device does not work properly, check whether you are able to rectify the problem
yourself. If the problem cannot be solved with the steps that are listed, contact our customer
service department.
Do not attempt to repair an electrical device yourself!
Problem
The device cannot be
switched on.
The fuse in the fuse box
is triggered.
The brewing process
cannot be started.
Water runs out of the
device.
The portafilter (9)
cannot be inserted.
The espresso runs
along the outside of the
portafilter (9).
Despite a pumping
noise, no water comes
out of the device.
Possible cause
The mains plug is not inserted
correctly in the plug socket.
The plug socket is defective.
There is no mains voltage.
Too many devices connected to
the same circuit.
The device has not yet reached
the correct brewing temperature.
There is too much water in the
water tank (15).
The steam power control (4) is
not in the OFF position.
The drip tray (10) is full.
There is too much espresso
powder in the portafilter.
The portafilter is not inserted
correctly.
The rim of the portafilter
is contaminated with
espresso powder.
There is no water in the water
tank (15).
The water tank is inserted
incorrectly.
Fix
Correct the fit of the mains plug.
Try another plug socket.
Check the fuse of the mains
connection.
Reduce the number of devices in
the circuit.
Wait until the device has heated
up or cooled down sufficiently.
Do not overfill the water tank!
Always move the steam power
control to the OFF position
when there is no vessel under
the portafilter outlet or the
steam nozzle (5).
Empty the drip tray.
Add less espresso powder.
Make sure that it fits correctly.
Clean the portafilter and the
sieve insert (7, 8).
Fill the water tank.
Take out the water tank and
reinsert it. Make sure that it fits
correctly.
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