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(b) The rating plate(s) or serial number(s) are
altered or removed; or
(c) The water heater has not been installed
in accordance with the applicable local
plumbing and/or building code(s) and/or
regulation(s); or
(d) The water heater has not been installed
or maintained in accordance with
Manufacturer's printed instructions,
or installed with improper orientation,
improper fastening, improper use of pipe
dope/ plumbers putty or with the use of
any non-Manufacturer-approved sealant;
or
(e) The water heater has not been
continuously supplied with potable water
or the water's inlet temperature is above
Manufacturer's recommended maximum
temperature; or
(f) The water heater experiences any water
pressure or flow interruptions, normal inlet
water pressure is outside of the published
specification for the heater; is exposed to
any condition that causes the heater to
turn on before the air is purged from the
heater, also known as a dry fire; or
(g) The water heater has been exposed
to conditions resulting from floods,
earthquakes, winds, fire, freezing,
lightning, or circumstances beyond the
Manufacturer's control; or
(h) The water heater has been removed from
its original installation location; or
(i) The water heater has been used for other
than the intended purpose.
3) Owner, and not Manufacturer or its agent/
representative, is liable for and shall pay for
all field charges for labor or other expenses
incurred in the removal and/or repair of the
water heater or any expense incurred by
Owner in order to repair the water heater.
Manufacturer's National Service Department
Subject to the terms and conditions set forth
in this limited warranty, if the Tankless Water
Heater fails or leaks because of defects in
materials or Manufacturer's workmanship during
the applicable warranty period set forth above,
Owner should contact Manufacturer for a
Returned Merchandise Authorization (RMA). No
returns will be accepted by Manufacturer without
an RMA number and Manufacturer assumes
no responsibility for a water heater returned
without an RMA number. Water heaters should
be wrapped and packaged securely to avoid
shipping damage. All shipments of parts from the
Manufacturer to the Owner to replace defective
components shall be made via normal ground
transportation. If expedited shipment is required,
it will be provided at Owner's additional cost.
| 400 Captain Neville Dr. Waterbury, CT 06705
EcoSmart 877-474-6473
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