Troubleshooting
Camera is not Powering On
If your camera is not turning on, please apply
the following solutions:
• Make sure you've turned the power button
on.
• Charge the battery with a DC 5V/2A power
adapter. When the green light is on, the
battery is fully charged.
If these won't work, please contact Reolink
Support.
PIR Sensor Fails to Trigger Alarm
If the PIR sensor fails to trigger any kind of
alarm within the covered area, try the
following solutions:
• Make sure that the PIR sensor or the camera
is installed in the right direction.
• Make sure the PIR sensor is enabled or the
schedule is set up properly and running.
• Check the sensitivity settings and make sure
it's set up properly.
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• Make sure the battery is working.
• Reset the camera and try again.
If these won't work, please contact Reolink
Support.
Unable to Receive Push
Notifications
If you fail to receive any push notifications
when motion is detected, try the following
solutions:
• Make sure the push notification has been
enabled.
• Make sure the PIR schedule is set up
properly.
• Check the network connection on your
phone and try again.
• Make sure the camera is connected to the
Internet. If the LED indicator under the camera
lens is solid red or flickering red, it means that
your device disconnects from the Internet.
• Make sure you've enabled Allow Notifications
on your phone. Go to the System Settings on
your phone and allow Reolink App to send
push notifications.
If these won't work, please contact Reolink
Support.
Specifications
Operating Temperature:
-10°C to 55°C (14°F to 131°F)
Size: 98 x 112 mm
Weight (Battery included): 496g
For more specifications, visit
https://reolink.com/.
Notification of
Compliance
CE Declaration of Conformity
Reolink declares that this device is in
compliance with the essential requirements
and other relevant provisions of Directive
2014/53/EU and Directive 2014/30/EU.
UKCA Declaration of Conformity
Reolink declares that this product is in compli-
ance with Radio Equipment Regulations 2017
and Electromagnetic Compatibility Regula-
tions 2016.
FCC Compliance Statements
This device complies with Part 15 of the FCC
Rules. Operation is subject to the following
two conditions: (1) this device may not cause
harmful interference, and (2) this device must
accept any interference received, including
interference that may cause undesired
operation.
NOTE: This equipment has been tested and
found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide
reasonable protection against harmful
interference in a residential installation.
This equipment generates, uses and can
radiate radio frequency energy and, if not
installed and used in accordance with the
instructions, may cause harmful interference
to radio communications. However, there is
no guarantee that interference will not occur
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