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Idiomas disponibles
Idiomas disponibles
TROUBLESHOOTING
If you have any questions regarding the product, please call customer service at
1-877-447-4768, 8:00 a.m. – 4:30 p.m. CST, Monday – Friday.
PROBLEM
Fireplace does not
operate.
Power light is ON
but the flame effect
is not visible.
Heater is not
operating.
Display shows "E1". 1. NTC is Defective.
Excessive noise
when the heater is
operating.
POSSIBLE CAUSE
1. The fireplace is not
plugged in.
2. A circuit breaker is tripped
or a fuse blown.
3. Defective ON/OFF switch.
4. Loose wiring.
1. Incorrect operation.
2. LED strip is not
functioning.
3. Loose wiring.
1. Incorrect operation.
2. Defective heater switch.
3. Defective heater assembly. 3. Call customer service.
4. Loose wiring.
5. Dirty or clogged vents.
1. Defective fan.
2. Defective heater assembly.
3. Dirt/dust on fan.
CORRECTIVE ACTION
1. Make sure the fireplace is plugged in
to a standard 120V outlet.
2. Check additional appliances on the
circuit; ideally the fireplace should be
on a dedicated 15 Amp circuit.
3. Call customer service.
4. Call customer service.
1. Refer to operating instructions.
2. Call customer service.
3. Call customer service.
1. Refer to operating instructions.
2. Call customer service.
4. Call customer service.
5. Unplug the unit. Clear vent area of dust
and debris. Wait ten minutes, plug the unit
in again and turn on the heater.
1. Call customer service.
1. Call customer service.
2. Call customer service.
3. Refer to maintenance section.
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