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There is a message that says Wi-Fi Signal Lost. What does that mean?
The Wi-Fi signal to the thermostat has been lost. Wait for the thermostat
to reconnect or select a new network from the connection menu. If the thermostat is
unable to reconnect, you will need to troubleshoot the router to determine the cause.
What happens to the thermostat if the power goes out in the home?
All the settings are stored and managed via the Honeywell Home app. If power to the
thermostat is out, nothing will have to be reset. When power is restored, the thermostat
will start operating automatically according to set preferences.
Why is the thermostat showing up as offline?
If the thermostat displays a no Wi-Fi icon on its screen or shows up as offline on the
Honeywell Home app, it has lost connection to the network. Make sure the router is
powered and broadcasting. The home's Wi-Fi network may need to be reset by power
cycling the router; consult the router's instruction manual for directions on power cycling.
When the network has been restored, the thermostat will automatically reconnect.
An activation email hasn't been received.
An email will be sent from connected-Home@alarmnet.com. An activation email is
needed to complete the account setup. If an activation email is not received after five
minutes, check the Spam folder of the email account.
If you do not find it in the Spam folder, click on the Resend button and the activation
email will be resent. If you still do not receive your activation email, please contact the
Technical Support team at 1-800-633-3991 for help.
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