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TROUBLESHOOTING
Problem
The air fryer will not turn
on.
Food is not completely
cooked.
Food is not crispy after air
frying.
French fries are not cooked
correctly.
Basket will not slide into the
air fryer securely.
White smoke or steam is
coming out of the air fryer.
Dark smoke is coming out of
the air fryer.
The air fryer has a plastic
smell.
Display shows Error Code
"E1\E21".
Display shows Error Code
"E2\E22".
If your problem is not listed, please contact Customer Support (see page 19).
Make sure the air fryer is plugged in.
Push the basket securely into the air fryer.
Place smaller batches of food items into the basket. If the basket is
overstuffed, then foods will be undercooked.
Increase cooking temperature or time.
Spraying or brushing a small amount of oil on foods can increase
crispiness (see Cooking Tips, page 14)
See French Fries, page 14.
Make sure the basket is not overfilled with food.
The air fryer may produce some white smoke or steam when you use it for
the first time or during cooking. This is normal.
Make sure the basket and the inside of the air fryer are cleaned properly
and not greasy.
Cooking greasy foods will cause oil to collect beneath the crisper plate.
This oil will produce white smoke, and the basket may be hotter than
usual. This is normal and should not affect cooking. Handle the basket
with care.
Immediately unplug your air fryer. Dark smoke means that food is burning
or there is a circuit problem. Wait for smoke to clear before pulling the
basket out. If the cause was not burnt food, contact Customer Support
(see page 19).
Any air fryer may have a plastic smell from the manufacturing process.
This is normal. Follow the instructions for a Test Run (page 11) to get rid of
the plastic smell. If a plastic smell is still present, please contact Customer
Support (see page 19).
There is an open circuit in the temperature monitor. Contact Customer
Support (see page 19).
There is a short circuit in the temperature monitor. Contact Customer
Support (see page 19).
Possible Solution
EN
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