Intenso WPD10000 Manual Del Usuario página 19

GUARANTEE CONDITIONS AND
COMPLAINTS PROCEDURE
Dear Customer,
Our highest priority is customer sa琀椀sfac琀椀on. If, despite our strict IHQ quality guidelines, you
discover any de昀椀ciencies in your Intenso product, then in addi琀椀on to your legal guarantee rights, Intenso
Interna琀椀onal GmbH (guarantor) grants you a voluntarily, two-year guarantee for this product in
accordance with the following condi琀椀ons: Intenso Interna琀椀onal GmbH guarantees that the product is
free of material and manufacturing defects if the product is used in accordance with the opera琀椀ng manual.
In a guarantee claim, Intenso Interna琀椀onal GmbH shall replace the product. Intenso Interna琀椀onal
GmbH does not commit to any services that go above and beyond this, for example compensa琀椀on
for damages or expenses. The guarantee does not cons琀椀tute liability on the part of Intenso
Interna琀椀onal GmbH for the loss of data. The guarantee applies for two years a昀琀er purchase by
the end consumer and buyer (guarantee period). The sales receipt must be kept and a copy
submi琀琀ed to determine the guarantee period. The guarantee services are available to you in the
countries of the European Economic Area (EEA) as well as in Switzerland (territorial scope).
Guarantee claims are excluded in the following cases:
failure to observe the opera琀椀ng manual
wear of parts that wear out over the course of 琀椀me, such as ba琀琀eries for example
misuse or improper handling, installa琀椀on or use
vibra琀椀ons or electrosta琀椀c discharge of the product, the e昀昀ects of heat or moisture on the
product that are outside the product speci昀椀ca琀椀ons
damage, scratches or wear
unauthorised changes, opening the housing, interven琀椀ons or repairs
damage from other devices, force majeure or transport
For smooth processing in a guarantee claim (complaint), we ask you to observe the following
points:
1. Request an RMA number for the return shipment (Intenso return document). It can be obtained
on the homepage, by e-mail or via the service hotline.
Email (technical support):
Email (RMA number):
Internet:
Phone (technical support):
2. A昀琀er a review and release, you will receive the corresponding Intenso return document within
three workdays (by e-mail or fax). This document is valid for 14 days and authorises you to send
the product back. We do not grant any en琀椀tlements by accep琀椀ng the product. They only come
about a昀琀er comple琀椀on of a 昀椀nal assessment of the complaint.
3. If the product subject to complaint is no longer in our product range, we will o昀昀er you a comparable
ar琀椀cle as a replacement product. If you are not in agreement with the replacement product, then we
ask you to process the complaint via the sales outlet from where you originally purchased the product.
4. Important: Pack the product including the copy of the sales receipt and all the accessories in a
way that is safe to transport. The RMA number must be clearly visible on the package.
The package must have su昀케cient postage. Intenso Interna琀椀onal GmbH only accepts return
shipments that comply with all these condi琀椀ons.
5. A return shipment of foreign ar琀椀cles that were sent in by mistake is not possible.
6. The processing 琀椀me for complaints can be up to four weeks.
7. Please send the package to the following address of the guarantor
INTENSO INTERNATIONAL GMBH I Service Center (your RMA number)
Kopernikusstraße 12-14 I D-49377 Vechta
support@intenso-interna琀椀onal.de
rma@intenso-interna琀椀onal.de
www.intenso.eu
+49 (0) 4441 – 999 111
(Mon. - Thur. 09:00 – 16:30; Fri. 09:00 - 14:00)
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