ENGLISH
5. TROUBLESHOOTING
If a malfunction occurs during operation, the robot vacuum cleaner ring indicator light or
the corresponding self-emptying base indicator light will rapidly flash orange and the robot
vacuum cleaner will beep. Refer to the below table for troubleshooting.
Troubleshooting
The laser sensor
malfunctions.
The mop roller is entangled
or jammed.
Mop roller not installed.
Mop-roller motor
malfunction.
Sensor(s) malfunction.
The robot vacuum cleaner
scrubs on carpets.
Pump malfunction.
The water tank of the robot
vacuum cleaner is too full.
If the self-emptying base malfunctions, the corresponding indicator light flashes orange rapidly.
Refer to the table below for troubleshooting. Refer to the below table for troubleshooting.
Error
Possible cause and solution
indicator
The dirt-disposal bag is out of place.
The dirt-disposal bag is full. Please replace it with a new one.
The dirt collection channel is blocked; remove what's causing the blockage. If
the robot vacuum cleaner's dirt tank is clogged, clean it.
The fan of the self-emptying base has entered overheating protection mode;
wait 30 minutes before resuming use.
Dirt-collection malfunction of the self-emptying base. Contact the official
Cecotec Technical Support Service.
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Solutions
Contact the official Cecotec Technical Support Service.
Properly clean the mop roller and resume cleaning.
Install the mop roller before use.
Contact the official Cecotec Technical Support Service.
Contact the official Cecotec Technical Support Service.
When the robot vacuum cleaner is on a carpet, an error is
shown when selecting Scrubbing mode in the app. Move
the robot away from the carpet to resume cleaning in
Scrubbing mode.
Contact the official Cecotec Technical Support Service.
Constant full-tank detection during cleaning. Contact the
official Cecotec Technical Support Service.