HP OfficeJet Pro 9720e Serie Guía De Referencia página 3

Help and tips for Wi-Fi and connectivity
If the software is unable to find your printer during setup or post setup, check the following conditions to resolve
the issue.
Reset Wi-Fi (setup mode)
During initial setup:
If the blue Wi-Fi light is not blinking, the printer
might not be in Wi-Fi setup mode. Check the control
panel and select "Resume Setup",
if prompted.
During printer use, Wi-Fi disconnects:
1. On the control panel, touch Menu > Settings > Network. Touch Restore in Restore Network Settings.
2. Wait for printer to scan for Wi-Fi networks. Choose your network, enter the password, and connect.
3. If applicable, open HP software and add the printer again.
Other Potential Issues
Computer or mobile device too far
from printer
Computer connected to a Virtual
Private Network (VPN) or remote
work network
Wi-Fi turned off on computer
(computer connected by Ethernet)
Bluetooth and location services are turned
off on your mobile device
The information contained herein is subject to change without notice.
Move your computer or mobile device closer to the printer.
Your device might be out of range of the printer's Wi-Fi
signal.
Disconnect from a VPN before installing
HP software. You can't install apps from the Microsoft Store
when connected to a VPN. Connect to the VPN again after
finishing printer setup.
If your computer is connected by Ethernet, turn on the
computer's Wi-Fi while setting up the printer. Disconnect the
Ethernet cable temporarily to complete setup over Wi-Fi.
If setting up with a mobile device, turn on Bluetooth and
location services. This helps the software find your network
and printer.
Help and Support
For printer troubleshooting and videos,
visit hp.com/start/53N95B
Solution
Note: Consider your location and the security of the
Wi-Fi network before disconnecting from a VPN.
Note: Your location is not being determined and no
location information is being sent to HP as part of the
setup process.
hp.com/start/53N95B
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