HP OfficeJet Pro 9120e Serie Guía De Referencia página 3

Help and tips for Wi-Fi and connectivity
If the software is unable to find your printer during setup or post setup, check the following conditions to
resolve the issue.
Reset Wi-Fi (setup mode)
During initial setup:
If the blue Wi-Fi light is not blinking, the printer
might not be in Wi-Fi setup mode. Check the
control panel and select "Resume Setup",
if prompted.
During printer use, Wi-Fi disconnects:
1. On the control panel, touch Menu > Settings > Network. Scroll to Restore Network Settings and
touch Restore.
2. Wait for printer to scan for Wi-Fi networks. Choose your network, enter the password, and connect.
3. If applicable, open HP software and add the printer again.
Other Potential Issues
Computer or mobile device too far
from printer
Computer connected to a Virtual
Private Network (VPN) or remote
work network
Wi-Fi turned off on computer
(computer connected by Ethernet)
Bluetooth and location services are
turned off on your mobile device
The information contained herein is subject to change without notice.
Move your computer or mobile device closer to the
printer. Your device might be out of range of the
printer's Wi-Fi signal.
Disconnect from a VPN before installing
HP software. You can't install apps from the Microsoft
Store when connected to a VPN. Connect to the VPN
again after finishing printer setup.
If your computer is connected by Ethernet, turn on
the computer's Wi-Fi while setting up the printer.
Disconnect the Ethernet cable temporarily to complete
setup over Wi-Fi.
If setting up with a mobile device, turn on Bluetooth
and location services. This helps the software find your
network and printer.
Help and Support
For printer troubleshooting and videos,
visit hp.com/start/403X2A
Solution
Note: Consider your location and the security of the
Wi-Fi network before disconnecting from a VPN.
Note: Your location is not being determined and no
location information is being sent to HP as part of
the setup process.
hp.com/start/403X2A
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