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9. TROUBLESHOOTING GUIDE
PROBLEM
The gate neither moves nor starts
when the open button is pressed
Opening or closing interrupted
The motors start but the gate does not
move when the open button is pressed
One leaf opens while the other closes
Technical support (within France): AUDIOTEL 0892 350 069
(0.337 € per min. inc. tax)
CFI Technical site : www.cfi-extel.com
INFORMATION FOR USERS
PROBABLE CAUSE
No 230 V power supply
Emergency stop engaged
Blown fuse(s)
Damaged motor power cable (check
both motors)
Obstacle between photoelectric cells
The opening control is jammed
Insufficient opening and closing force
Make sure the hinges are properly
lubricated and are not blocked by
obstacles on the ground
Make sure the locking system is
locked
Reversed connection on one of the
motors
Do not dispose of used equipment and batteries with
normal household waste. The dangerous
substances they may contain could be harmful to
health and the environment.
Contact your retailer for information about pickup or
use the recycling services provided by your local
council.
GB
Restore the power supply
Connect the STP terminals and the
Check the fuse(s) and replace with a
fuse or fuses of the same rating
2 on boards and 1 on 230 VAC
Replace cable(s) and eliminate the
Make sure the cells are aligned and
Check the remote controls and any
optional controls (push button, door
Change the power setting as
Lubricate the hinges and clear any
obstacles along the gate's path
Lock the locking system with the key
Make sure the wiring is properly
connected (see wiring diagrams)
15
ACTION
ground between them
terminal block
cause of the fault
check their wiring
phone, etc..)
instructed
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