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To get the best field of view, loosen
the adjustment knob on security
mount and turn the camera.
Stiffen the adjustment knob to
lock the camera.
Troubleshooting
Camera is not Powering on
If you find your camera is not powering on, try the following solutions:
• Please check whether the outlet is working properly or not. Try to
plug the camera into a different outlet and see if it works.
• Please check whether the DC adapter is working or not. If you have
another 12V DC power adapter which is working, please use another
power adapter and see if it works.
If these won't work, contact Reolink Support.
Infrared LEDs Stop Working
.
If the Infrared LEDs of your camera stop working, please try the
following solutions:
• Enable infrared lights on Device Settings page via Reolink App/Client.
• Check if the Day/Night mode is enabled and set up auto infrared lights
at night on Live View page via Reolink App/Client.
• Upgrade the firmware of your camera to the latest version.
• Restore the camera to factory settings and check out the infrared light
settings again.
If these won't work, contact Reolink Support
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