Troubleshooting - Reolink TrackMix Manual De Instrucciones

Mount the Camera to Ceiling
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2
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1. Drill holes in accordance with
the mounting hole template.
2. Install the mount base with
screws included in the package.
3. To adjust the camera direction,
you may control the camera to
pan and tilt via Reolink App or
Client.
NOTE: Use the drywall anchors
included in the package if
needed.

Troubleshooting

Camera is not powering on
If your camera is not powering on, please try the following solutions:
For PoE Camera
• Make sure your camera is powered on properly. The PoE camera should
be powered by a PoE switch/injector, a Reolink NVR or a 12V power
adapter.
• If the camera is connected to a PoE device as listed above, connect it to
another PoE port and check again.
• Try again with another Ethernet cable.
For WiFi Camera
• Plug the camera into a different outlet and see if it works.
• Power on the camera with another working 12V 2A DC adapter and see
if it works.
If the problem is not solved, please contact Reolink Support.
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