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CUSTOMER SERVICE AND WARRANTY
ENVIRONMENT AND RECYCLING
RESIDENTIAL & COMMERCIAL WARRANTY: STIEBEL ELTRON WARRANTS TO THE ORIGINAL OWNER THAT THE INSTANTANEOUS
WATER HEATER WILL BE FREE FROM DEFECTS IN WORKMANSHIP AND MATERIALS FOR A PERIOD OF THREE YEARS FROM THE
DATE OF PURCHASE. SHOULD THE PART(S) PROVE TO BE DEFECTIVE UNDER NORMAL USE DURING THIS PERIOD, STIEBEL ELTRON,
INC. WILL BE RESPONSIBLE FOR REPLACEMENT OF THE DEFECTIVE PART(S) ONLY. STIEBEL ELTRON, INC. IS NOT RESPONSIBLE FOR
LABOR CHARGES TO REMOVE AND/OR REPLACE THE DEFECTIVE PART(S), OR ANY INCIDENTIAL OR CONSEQUENTIAL EXPENSES.
SHOULD THE OWNER WISH TO RETURN THE INSTANTANEOUS WATER HEATER FOR REPAIR, THE OWNER MUST FIRST SECURE
WRITTEN AUTHORIZATION FROM STIEBEL ELTRON, INC. THE OWNER SHALL BE REQUIRED TO SHOW PROOF OF PURCHASE DATE,
AND TO PAY ALL TRANSPORTATION COSTS TO RETURN THE DEFECTIVE PART(S) OR INSTANTANEOUS WATER HEATER FOR REPAIR
Guarantee
OR REPLACEMENT. WARRANTY IS VOID IF WATER HEATER HAS BEEN INSTALLED OR USED IMPROPERLY OR IF DESIGN HAS BEEN
ALTERED IN ANY WAY.
The guarantee conditions of our German companies do not
apply to appliances acquired outside of Germany. In countries
where our subsidiaries sell our products a guarantee can only
be issued by those subsidiaries. Such guarantee is only grant-
ed if the subsidiary has issued its own terms of guarantee. No
other guarantee will be granted.
We shall not provide any guarantee for appliances acquired in
countries where we have no subsidiary to sell our products.
This will not affect warranties issued by any importers.
Environment and recycling
We would ask you to help protect the environment. After use,
dispose of the various materials in accordance with national
regulations.
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WARRANTY
STIEBEL ELTRON, INC.
17 West Street
West Hatfield, MA 01088, USA
PHONE:
800-582-8423 or 413-247-3380
FAX:
413-247-3369
E-Mail
info@stiebel-eltron-usa.com
www.stiebel-eltron-usa.com
www.stiebel-eltron.com
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