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Locating Your Serial Number:
Your serial number can be found on the heater's rating label. It will begin with the letters PGCV
followed by 8 digits. For Example: PGCV12345678. Have your Serial Number ready before calling
customer service at 800-641-6996.
Problem
Burner fails to ignite
Burner lights, but the flame goes
out when Control Knob is turned
to desired setting
Burner flame is too low
© 2015, Pinnacle Products International, Inc.
All manuals and user guides at all-guides.com
NEVER LEAVE HEATER UNATTENDED WHILE BURNING,
CONNECTED TO A POWER SOURCE, OR WHILE
®
CONNECTED TO A FUEL SOURCE
Troubleshooting Guide
Possible Cause
1. Valve on supply cylinder
closed.
2. Cylinder excess flow check
valve closed.
3. Burner nozzle blockage.
4. Ignition system not sparking.
1. Not enough time for
thermocouple to warm up.
2. Gas pressure too low.
3. Thermocouple needs
replacing, or loose.
4. Control valve damaged.
1. Cylinder valve not fully
open.
2. Clogged burner orifice.
3. Gas pressure too low.
4. Fuel supply too low.
1. Open cylinder valve.
2. Close cylinder valve,wait
3. Replace Burner Nozzle.
4. Inspect igniter wires for
1. Keep Control Valve
2. Check cylinders for
3. Replace or tighten
4. Replace Control Valve.
1. Be sure cylinder valve is
2. Replace burner.
3. Be sure regulator is
4. Replace low fuel supply with
10
Convection Heater User's Manual
Solution
one minute, and re-open
slowly.
damage, be sure spark gap
is .195".
depressed for at least 30
seconds.
adequate gas.
thermocouple connection.
fully opened.
operating properly.
new, full cylinder.
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