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TROUBLESHOOTING TIPS
Problem
Possible Cause
Not draining
Load is out of balance
Not spinning
Not tumbling
Pump filter may be clogged
Drain hose is kinked or
improperly connected
Household drain may be
clogged
Drain hose siphoning; drain
hose pushed too far down the
drain
Leaking water
Door gasket is damaged
Check back left of washer
for water
Fill hoses or drain hose is
improperly connected
Household drain may be
clogged
Dispenser clogged
Incorrect use of detergent
Clothes too
Load is out of balance
wet
Pump filter may be clogged
Overloading
Drain hose is kinked or
improperly connected
Household drain may be
clogged
Drain hose siphoning; drain
hose pushed too far down the
drain
49-3000191 Rev. 2
Redistribute clothes and run Rinse+Spin.
Increase load size if washing small load containing heavy and light items.
See the Care and Cleaning section on how to clean the Pump Filter.
Straighten drain hose and make sure washer is not sitting on it.
Check household plumbing. You may need to call a plumber.
Ensure there is an air gap between hose and drain.
Check to see if gasket is seated and not torn. Objects left in pockets
may cause damage to the washer (nails, screws, pens, pencils)
Water may drip from the door when the door is opened. This is a normal
operation.
Carefully wipe off rubber door seal. Sometimes dirt or clothing is left in
this seal and can cause a small leak
If this area is wet, you have oversudsing condition. Use less detergent.
Make sure hose connections are tight at washer and faucets and make
sure end of drain hose is correctly inserted in and secured to drain
facility.
Check household plumbing. You may need to call a plumber.
Powder soap may cause clogs inside the dispenser and cause water
to leak out the front of the dispenser. Remove drawer and clean both
drawer and inside of dispenser box. Please refer to Care and Cleaning
section.
Use only HE and correct amount of detergent.
Redistribute clothes and run Rinse+Spin.
Increase load size if washing small load containing heavy and light items.
See the Care and Cleaning section on how to clean the Pump Filter.
Load your washer so clothes have enough room to move freely.
Straighten drain hose and make sure washer is not sitting on it.
Check household plumbing. You may need to call a plumber.
Ensure there is an air gap between hose and drain.
What To Do
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