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TROUBLESHOOTING TIPS
Problem
Incomplete cycle or
timer not advancing
Loud or unusual noise;
vibration or shaking
No power/washer not
working or dead
Snags, holes, tears,
rips or excessive wear
Control time wrong or
changes
Not enough water
Washer pauses or has
to be restarted, or
washer door is locked
and will not open
Door unlocks or press
Start and machine
doesn't operate
22
Possible Cause
Automatic load redistribution
Pump filter may be clogged
Drain hose is kinked or
improperly connected
Household drain may be
clogged
Drain hose siphoning; drain
hose pushed too far down the
drain
Cabinet moving
All rubber leveling legs are not
firmly touching the floor
Unbalanced load
Pump filter may be clogged
Washer is unplugged
Water supply is turned off
Circuit breaker/fuse is
tripped/blown
Automatic self system checks
Pens, pencils, nails, screws or
other objects left in pockets
Pins, snaps, hooks, sharp
buttons, belt buckles, zippers
and sharp objects left in pockets
This is normal
This is normal
Pump filter may be clogged
This is normal
Incorrect operation
What To Do
Timer stops at 1 minute; machine has redistributed the load once or twice.
This is normal operation.
Do nothing; the machine will finish the wash cycle.
See the Care and Cleaning section on how to clean the Pump
Filter.
Straighten drain hose and make sure washer is not sitting on it.
Check household plumbing. You may need to call a plumber.
Ensure there is an air gap between hose and drain.
Washer is designed to move 1/4" to reduce forces transmitted
to the floor. This movement is normal.
Push and pull on the back right and then back left of your washer
to check if it is level. If the washer is uneven, adjust the rubber
leveling legs so they are all firmly touching the floor and locked
in place.
Pause unit, open door and manually redistribute load. To check
machine, run rinse and spin with no load. If normal, unbalance
was caused by load.
See the Care and Cleaning section on how to clean the Pump
Filter.
Make sure cord is plugged securely into a working outlet.
Turn both hot and cold faucets fully on.
Check house circuit breakers/fuses. Replace fuses or reset
breaker. Washer should have separate outlet.
First time the washer is plugged in, automatic checks occur. It
may take up to 20 seconds before you can use your washer. This
is normal operation.
Remove loose items from pockets.
Fasten snaps, hooks, buttons and zippers.
During spin the washer may need to rebalance the load
sometimes to reduce vibrations. When this happens, the
estimated time is increased causing time left to increase or
jump.
Horizontal washers do not require the tub to fill with water like
top-load washers.
See the Care and Cleaning section on how to clean the Pump
Filter.
Front-load washers start up differently than top-load washers, and
it takes several seconds to check the system. The door will lock and
unlock.
Simply open and close the door firmly; then press Start.
49-3000191 Rev. 2
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