PROBLEM
the indicator does not
light.
The food is under-
cooked.
Ingredients are not
blended correctly.
The machine does not
stop after the corre-
sponding time.
Overflowing food.
Unusual whistle.
The control panel is not
responding.
"E1" error
"E2" error
"E3" error
"E4" error
"E5" error
Note: The problems mentioned above are common types of failures. If the problem persists or other prob-
lems arise, please contact our customer service for further assistance.
TROUBLESHOOTING
CAUSE
• The power cord is not
plugged in.
• Water content is higher
or lower than what is
needed.
• The lid is not properly
closed.
• There is not enough
amount of water.
• The power is too low.
• Too many or too few in-
gredients.
• wrong function.
• Product
temperature
control failure.
• The inside of the jar is
not clean.
• There are too many in-
gredients.
• A wrong function has
been programmed.
• Start-up of the product.
• Too much ratio of ingre-
dients.
• The machine is running
the program.
• The system is continu-
ally resetting.
• Product startup fails
• Thermistor fails.
• The thermistor is short-
ed.
• Overtemperature.
• Low voltage protection.
• high voltage protection
SOLUTION
• Check the power cord and make sure it is
plugged in.
• Please add water up to the corresponding level
line and add the ingredients according to the
standard directions. Replace the lid and turn the
product back on.
• If you are using the warm function, make sure
you do it first before adding the ingredients,
otherwise it may cause the ingredients to stick
to the bottom.
• Please add water up to the correct mark.
• Check that your home power supply is in good
condition.
• Follow the recipe step by step to select the cor-
rect function.
• Contact customer service.
• Before using it again, be sure to clean the inside
of the machine properly. Follow the manufactur-
er's recommended cleaning instructions.
• Then select the correct function according to the
recipe or type of food you want to prepare.
• Occasional beeps are normal in the operation of
the machine.
• Reduce the ratio of ingredients.
• Turn the product off for 3 minutes before turning
it on again by pressing the [FUNCTION/CANCEL]
button for two seconds.
• Close the lid again correctly.
• Please contact the brand's after-sales staff.
• It is recommended that you seek technical assis-
tance for repair or replacement. Contact custom-
er service.
• Wait for the temperature to drop before operat-
ing.
• Adjust the voltage and/or contact customer
service.
• Adjust the voltage and/or contact customer
service.
E NGLI SH
11