Malfunctions and solutions
9.4
Problem
NO MACHINE POWER
NO WATER IN BOILER
TOO MUCH WATER IN THE BOILER
STEAM IS NOT COMING OUT OF THE
STEAM NOZZLES
STEAM MIXED WITH WATER COMES
OUT OF THE STEAM NOZZLES
DOES NOT DISPENSE
WATER LEAKS FROM THE MACHINE
COFFEE IS TOO HOT OR TOO COLD
COFFEE IS BEING DISPENSED TOO
QUICKLY
COFFEE IS BEING DISPENSED TOO
SLOWLY
WET COFFEE GROUNDS
THE PRESSURE GAUGE INDICATES AN
UNACCEPTABLE PRESSURE
GROUNDS FOUND IN CUPS
THE CUP IS DIRTY WITH SPLASHES
OF COFFEE
ALL THE PUSH BUTTON PANEL LEDS
ARE FLASHING (SAE version)
TIME-OUT LED SWITCHED ON (AEP
version)
THE COFFEE IS NOT
DISPENSED EVENLY
THE COFFEE DOSE
IS NOT CORRECT
THE LED OF THE DOSE BUTTON
FLASHES
COFFEE IS DISPENSING ONLY VIA THE
MANUAL BUTTON
SHUTDOWN OF THE ELECTRONIC
SYSTEM
WATER IS LEAKING FROM THE PUMP Pump malfunction.
USER manual
Cause
The machine is switched off.
The water mains tap is shut off.
Electrical system or hydraulic system malfunction.
The nozzle sprayer is clogged.
The machine is switched off.
Electrical system or hydraulic system malfunction.
The water mains tap is shut.
The coffee grind is too fine.
The tray is not draining.
The drain pipe is broken, has detached, or the water
flow is obstructed.
Electrical system or hydraulic system malfunction.
The coffee has been ground too coarsely.
The coffee has been ground too finely.
The dispensing group is dirty.
The dispensing group is too cold.
The coffee has been ground too finely.
The coffee is too old.
Hydraulic system failure.
The filter holder is dirty.
The filter holes are worn.
The coffee has not been ground evenly.
The coffee has been ground too coarsely.
The filter's edge is damaged.
After a few minutes the water stops being automatically
filled.
The device is in time-out.
There is no water in the mains.
The coffee has been ground too finely.
Fault in the electronic system.
Electrical system or hydraulic system malfunction.
Action
Turn on the machine.
Open the water mains tap.
Turn off the machine and call out the Technical
Support.
Clean the steam nozzle sprayer.
Turn on the machine.
Turn off the machine and call out the Technical
Support.
Open the tap of the water mains.
Adjust the coffee grinder.
Check the sewer drain.
Check and reconnect the drain pipe to the tray.
Turn off the machine and call out the Technical
Support.
Adjust the coffee grinder.
Adjust the coffee grinder.
Wash the group with the blind filter.
Wait for the group to fully heat up.
Adjust the coffee grinder.
Replace with fresh coffee.
Turn off the machine and call out the Technical
Support.
Clean the filter holder.
Replace the filter.
Adjust the grinder as appropriate.
Adjust the coffee grinder.
Replace the filter.
Turn the machine off and then back on.
Open the water mains tap.
Adjust the coffee grinder.
Turn off the machine and call out the Technical
Support.
Turn off the machine and call out the Technical
Support.
Turn off the machine and call out the Technical
Support.
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