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Idiomas disponibles
TROUBLESHOOTING
PROBLEM
Display shows"
Display shows"
Display shows "
Display shows "
Heater does not blow
warm air.
No power, logs do not
glow.
Logs glow, but no
flame effect.
Heater does not blow
warm air.
Flame effect works but
heater function does
not and the emberbed
flashes when the heat-
er button is pressed.
Remote Control is not
working.
23MMP35115REV1.0
POSSIBLE CAUSE
The thermostat sensor
"
is broken or
disconnected.
The thermostat sensor
"
short circuited.
Manual Reset overheat
"
protection has
triggered.
"
Normal operation.
Cool down cycle.
No power to the unit
Flame effect turned off
Thermostat setting is
preventing heater from
turning on.
The heater is disabled.
No batteries
Poor Signal
Distance
CORRECTIVE ACTION
Unplug the fireplace, remove the back panel of
the heater box and check that the thermostat is
plugged into the main circuit board. If this does not
solve the problem contact customer service for a
replacement thermostat sensor.
Contact customer service for a replacement
thermostat sensor.
Inspect the heater and check that the air inlets
and outlets are not blocked as this may cause
overheating. Unplug the heater for 30 minutes and
allow it to cool down. Replug and operate. Monitor
the heater for signs of overheating. If the problem
persists, discontinue use of the heater and contact
customer service.
Check your heater cord and plug connections.
Faulty wall outlet connections or loose plugs can
cause the outlet or plug to overheat. Be sure the
plug fits tight in the outlet. Heaters draw more
current than small appliances, overheating of the
outlet may occur even if it has not occurred with the
use of other appliances.
During use check frequently to determine if your
plug outlet or faceplate is HOT! If so, discontinue
use of the heater and have a qualified electrician
check and/or replace the faulty outlet(s).
Normal operation, will continue to run for less than
one minute before shutting down. Times will vary
based on temperatures. During this time cool air
will blow.
Check that unit is plugged into a standard 120V
outlet. Press power button several times, make
sure power is set at "ON" position.
Press flame button several times.
Adjust the temperature settings to ensure that
the thermostat is set higher than the current room
temperature.
With the power on press and hold the POWER
button on the control panel for 10 seconds. Once
re-enabled the emberbed lights will flash multiple
times.
Change the remote batteries.
Operate remote transmitter at a slow measured
pace. Measured the remote control buttons with
an even motion and gentle pressure. Repeatedly
pressing buttons in rapid succession may cause the
transmitter to malfunction.
Operate the remote at a distance less than 20 feet
from the front of the appliance; point the remote at
the control panel.
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