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TROUBLESHOOTING
If a faucet installation doesn't deliver water properly or leaks, finding the cause and fixing it can be easy.
PROBLEM
Faucet leaks underneath
handle.
Water does not
completely shut off.
ROUGH-IN
POSSIBLE CAUSE
Cartridge retaining nut has come
loose or O-ring on cartridge is dirty or
twisted.
Ceramic cartridge discs are worn or
have debris trapped inside.
SOLUTION
1. Move the handle to the OFF position. Unthread the handle
screw and remove the handle and cartridge cap nut.
2. Tighten the cartridge retaining nut by turning it clockwise. Move
the cartridge stem to the ON position. The leak should stop
draining out from around the cartridge.
3. If the leak does not stop, shut off the water supply. Remove the
cartridge retaining nut by turning it counterclockwise. Lift out the
ceramic cartridge. Inspect the seal on the bottom of the ceramic
cartridge. Remove any debris from the seal. If the ceramic
cartridge seal is twisted or out of place, re-seat it. If the ceramic
cartridge seal is worn or damaged, replace the cartridge by
calling customer service.
4. Position the cartridge back into the faucet body. Make sure the
two guide posts on the bottom of the ceramic cartridge fit into
the guide holes in the cartridge base inside the faucet body.
Tightly screw the cartridge retaining nut onto the faucet body.
5. Reinstall the handle and cartridge cap nut.
1. Shut off the water supply.
2. Move the handle to the OFF position. Unthread the handle screw
and remove the handle and cartridge cap nut.
3. Remove the cartridge retaining nut. Lift out the ceramic cartridge.
4. Position the new ceramic cartridge into the faucet body. Make sure
the two guide posts on the bottom of the ceramic cartridge fit into
the guide holes in the cartridge base inside the faucet body. Tightly
screw the cartridge retaining nut onto the faucet body.
5. Reinstall the cartridge cap nut and handle.
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