TROUBLESHOOTING
WARNING
Only perform the steps described within these instructions!
All further inspection, maintenance and repair work must be performed by an authorized service center
Problem
Product will not start
depressed.
Product does not reach
full power.
Unsatisfactory result.
Possible Cause
Lock-off switch is not
pressed.
The battery is not secure.
The battery is not charged.
The battery is defective.
Defective trigger
mechanism.
Battery pack capacity is
too low.
Air vents are blocked.
The trimming line is worn
or damaged.
The trimming line is not
guided out of the spool.
Trimming line breaks too
often.
29
Solution
Press the lock-off switch and press the
To secure the battery pack, make sure
the battery pack clicks into place.
Remove and charge the battery pack.
Replace with a new, charged battery.
Call Customer Service for assistance
(Toll free number 866-384-8432).
Charge the battery pack.
Remove the battery and clean the air
vents.
Replace the trimming line. Refer to the
LINE REPLACEMENT section.
Install more line. Refer to the LINE
REPLACEMENT section.
Remove the spool and thread the
trimming line to the outside through the
eyelet. Check the line end is not held in
the slot on spool. Replace the spool if
necessary.
Soak the line in hot water for several
hours to rehydrate it.