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15 Warranty conditions - Scheppach 20V IXES series
Revision date 11/07/2023
Dear customer,
our products are subject to strict quality checks. However, if a product does not function perfectly, we
deeply regret this and ask that you contact our customer service at the address specified below. We
will also be glad to assist you by telephone via the service number. The following information is in-
tended to help you to process and settle your claim without any problems.
For the assertion of warranty claims, the following applies:
1.
The warranty conditions govern our additional manufacturer warranty services for purchasers
(private end consumers) of new products. The statutory warranty claims are not affected by this
warranty. This is the responsibility of the dealer who you purchased the product from.
2.
The warranty service extends exclusively to defects in a new product purchased by you that are
based on a material or manufacturing fault and is, at our discretion, limited to the repair of such
defects free of charge or the replacement of the product (also replacement with a successor
model, if necessary). Replaced products or parts shall become our property. Please note that our
products were not designed for commercial, trade or professional use. A warranty claim is there-
fore not valid if the product has been used in commercial, trade or industrial operations within the
warranty period or has been subjected to equivalent stress.
3.
The following are excluded from our warranty services:
– Damage to the product which was caused by non-observance of the assembly instructions,
improper installation, non-observance of the operating instructions (e.g. connection to an in-
correct mains voltage or type of current) or the maintenance and safety regulations or use of
the product in unsuitable environmental conditions as well as by insufficient care and mainte-
nance.
– Damage to the product caused by misuse or improper application (such as overloading the
product or using non-approved tools and accessories), penetration of foreign bodies into the
product (such as sand, stones or dust), transport damage, use of force or external influences
(such as damage caused if dropped).
– Damage to the product or parts of the product which is due to intentional, normal (operation-
al) or other natural wear as well as damage and/or wearing of wear parts.
– Defects in the product which have been caused by the use of accessories, expansions or
spare parts that are not original parts or are not used as intended.
– Products on which changes or modifications have been made.
– Minor deviations from the target characteristics which are irrelevant for the value and usabili-
ty of the product.
– Products on which unauthorised repairs have been carried out, in particular by an unautho-
rised third party.
– If the marking on the product or the identification information of the product (machine label)
is missing or illegible.
– Products that are very dirty and are therefore refused by the service personnel.
– Claims for damages and consequential damages are generally excluded from this warranty.
4.
The warranty period is usually 5 years (12 months for batteries/rechargeable batteries) and
starts from the date of purchase of the product. The date on the original purchase receipt is deci-
sive. Warranty claims must be made immediately after becoming aware of them. The assertion of
warranty claims after expiry of the warranty period is excluded. The repair or replacement of the
product does not result in an extension of the warranty period, nor does this service initiate a new
warranty period for the product or for any installed spare parts.
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