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EMERGENCIES: If a gas leak cannot be stopped, or a fire occurs due to gas leakage, call the fire department.
Emergencies
Gas leaking from
cracked/cut/burned hose.
Gas leaking from LP cylinder.
Gas leaking from LP
cylinder valve.
Gas leaking between LP
cylinder and regulator
connection.
Fire coming through control
panel.
Grease fire or continuous
excessive flames above
cooking surface.
Troubleshooting
Problem
Burner(s) will not light
using ignitor.
(See Electronic Ignition
Troubleshooting also)
Continued on next page.
Burner(s) will not match light.
Possible Cause
• Damaged hose.
• Mechanical failure due to rusting or mishandling.
• Failure of cylinder valve from mishandling or
mechanical failure.
• Improper installation, connection not tight, and/or
failure of rubber seal.
• Fire in burner tube section of burner due to blockage.
• Too much grease buildup in burner area.
Possible Cause
GAS ISSUES:
• Trying to light wrong burner.
• Burner not engaged with control valve.
• Obstruction in burner.
• No gas flow.
• Vapor lock at coupling nut to LP cylinder.
• Coupling nut and LP cylinder valve not fully
connected.
ELECTRICAL ISSUES:
• Electrode cracked or broken; "sparks at crack."
• Electrode tip not in proper position.
(Does not apply to SUREFIRE.)
• Wire and/or electrode covered with cooking residue.
• Wires are loose or disconnected.
• Wires are shorting (sparking) between ignitor and
electrode.
• Dead battery.
ELECTRONIC IGNITION:
• No spark, no ignition noise.
• No spark, some ignition noise.
• Sparks, but not at electrode or at full strength.
• See "GAS ISSUES:" .
• Match will not reach.
• Improper method of match-lighting.
Prevention/Solution
•Turn off gas at LP cylinder or at source on natural gas systems. Discontinue use of
product and replace valve/hose/regulator. Once valve/hose/regulator replaced
conduct complete leak check per manual.
• Replace LP cylinder.
• Turn off LP cylinder valve. Return LP cylinder to gas supplier.
• Turn off LP cylinder valve. Remove regulator from cylinder and visually inspect rubber
seal for damage. See LP Cylinder Leak Test and Connecting Regulator to the LP
Cylinder.
• Turn off control knobs and LP cylinder valve. Leave lid open to allow flames to die
down. After fire is out and grill is cold, remove burner and inspect for spider nests or
rust. See Natural Hazard and Cleaning the Burner Assembly pages.
• Turn off control knobs and LP cylinder valve. Leave lid open to allow flames to die
down. After cooling, clean food particles and excess grease from inside firebox area,
grease tray, and other surfaces.
Prevention/Solution
• See instructions on control panel and in Use and Care section.
• Make sure valves are positioned inside of burner tubes.
• Ensure burner tubes are not obstructed with spider webs or other matter. See
cleaning section of Use and Care.
• Make sure LP cylinder is not empty. If LP cylinder is not empty, refer to
"Sudden drop in gas flow."
• Turn off knobs and disconnect coupling nut from LP cylinder. Reconnect and retry.
• Turn the coupling nut approximately one-half to three-quarters additional turn until
solid stop. Tighten by hand only - do not use tools.
• Replace electrode(s).
Main Burners:
• Tip of electrode should be pointing toward gas port opening on burner. The
distance should be 1/8" to 1/4". Adjust if necessary.
Sideburner:
• Tip of electrode should be pointing toward gas port opening on burner. the
distance should be 1/8" to 3/16". Adjust if necessary.
• Clean wire and/or electrode with rubbing alcohol and clean swab.
• Reconnect wires or replace electrode/wire assembly.
• Replace ignitor wire/electrode assembly.
• Replace with a new alkaline battery.
• See Section I of Electronic Ignition System.
• See Section II of Electronic Ignition System.
• See Section III of Electronic Ignition System.
• Use long-stem match (fireplace match).
• See "Match-Lighting" section of Use and Care.
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