TROUBLESHOOTING ______________________
To keep the warranty valid, never try to repair the system yourself. If you encounter problems when using
this unit, check the following points before requesting service.
Error
No power
Remote control does not work
No sound
TV has display problem while viewing HDR con-
tent from HDMI source
I can't find the Bluetooth name of this unit on my
Bluetooth device for Bluetooth pairing
This is a 15 mins power off function, one of the
ERPII standard requirement for saving power
Remedy
• Ensure that the AC cord of the apparatus is properly connected.
• Ensure that there is power at the AC outlet.
• Press standby button to turn the unit on.
• Before you press any playback control button, first select the
correct source.
• Reduce the distance between the remote control and the unit.
• Insert the battery with its polarities (+/-) aligned as indicated.
• Replace the battery.
• Aim the remote control directly at the sensor on the front of
the unit.
• Make sure that the unit is not muted. Press MUTE or VOL+/-
button to resume normal listening.
• Press
on the unit or on the remote control to switch the
soundbar to standby mode. Then press the
switch the soundbar on.
• Unplug both the soundbar from the mains socket, then plug
them again. Switch on the soundbar.
• Ensure the audio setting of the input source (e.g. TV, game con-
sole, DVD player, etc.) is set to PCM mode while using digital
(e.g. HDMI, OPTICAL, COAXIAL) connection.
• The unit may not be able to decode all digital audio formats
from the input source. In this case, the unit will mute. This is
NOT a defect.device is not muted.
• Some 4K HDR TVs require the HDMI input or picture settings to
be set for HDR content reception. For further setup details on
HDR display, please refer to the instruction manual of your TV.
• Ensure the Bluetooth function is activated on your Bluetooth
device.
• Ensure you have paired the unit with your Bluetooth device.
• When the unit's external input signal level is too low, the unit
will be turned off automatically in 15 minutes. Please increase
the volume level of your external device.
button again to
ENGLISH
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