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TROUBLESHOOTING GUIDE
WARNING:
To reduce the risk of shock and unintended operation, turn power off and
unplug unit before troubleshooting.
Unit doesn't turn on.
• Ensure the unit is plugged into a working outlet.
• Make sure to fully lock an attachment onto the power base. Align the arrow on the power base with
the arrow on the desired attachment. Then push the power base onto the attachment to lock in place.
• Check that the bottom of power base is clean and there is no food blocking connection when
installing attachments.
• When using the chopper, make sure that the blade is properly installed and the processing lid is sitting
in the notches of the chopper bowl.
Hand mixer control panel is illuminated but mixer will not start.
• Press power ( ) on the hand mixer handle, and the unit will automatically start.
Cannot install hand mixer accessories or hand mixer accessories are wobbly when installed.
• To install the hand mixer accessories, match the beater or dough hook that has the collar
(the disc on the shaft) to the hole on the hand mixer with the icon of a collar.
Hand mixer is spraying ingredients.
• Use speed 1 when combining dry and liquid ingredients.
• Start on speed 1 and slowly ramp up to prevent ingredients from splattering.
Immersion blender will only run momentarily.
• Press and hold the
to blend. Holding the power button continuously to blend ensures that the blade
only runs when you're in control.
Immersion blender is spraying ingredients.
• We recommend using a cooking pot, a large glass measuring container or the included blending vessel
(not included with all models) to blend ingredients.
• The container should be large enough for the blender head to be fully submerged in the ingredients,
along with ample room in the container to avoid overflowing and splashing.
• Submerge the vents of the blender head in the ingredients. Move the immersion bell in an up-and-down
motion through the ingredients to blend, making sure to stop blending anytime the vents are not submerged.
Food is stuck in immersion blender blade.
• Power the unit off and unplug the power base. Use a spatula or other kitchen utensil to dislodge the food.
Handle the immersion blender attachment with care and do not attempt to dislodge food using your hand.
Chopper moves on counter while processing.
• Make sure the countertop and base of chopper bowl are clean and dry.
• Grip the power base with one hand with the control panel facing away from you while holding the
chopper bowl with your other hand.
Food is unevenly chopped.
• Make sure that the maximum capacity on the chopper bowl has not been exceeded.
• Ingredient pieces could be too large. Cut food into 1-inch pieces and process smaller amounts per batch.
Food is chopped too fine or is too watery.
• The food has been over processed. Use brief pulses or process for shorter time. Let the chopper blade
assembly stop completely between pulses.
Cannot adjust speeds when chopper is attached; lower button on the control panel does not work.
• When the chopper attachment is installed, TURBO is disabled. Simply press and hold
optimal speed.
Cannot remove attachments.
• Be sure to press the release buttons on the side of the power base to remove attachments. Do not pull
hand mixer accessories from the power base without using the release buttons.
• To remove hand mixer accessories, press the eject button on the top of the hand mixer control panel.
The unit stopped blending or mixing.
• Do not run the unit more than 10 minutes continuously. Unplug the unit from the electrical outlet and
allow it to cool for 15 minutes.
Hand mixer control panel is flashing.
• The unit may have overheated or there is something jammed in the attachments. Unplug the unit
from the electrical outlet and allow it to cool for 15 minutes. Remove the beaters or other accessories
and ensure no ingredients are jamming the attachments. If output is too thick and ingredients are not
processing properly, add more liquid.
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ONE (1) YEAR LIMITED WARRANTY
The One (1) Year Limited Warranty applies to purchases made from authorized retailers of
SharkNinja Operating LLC. Warranty coverage applies to the original owner and to the original
product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period
of one (1) year from the date of purchase when it is used under normal household conditions and
maintained according to the requirements outlined in the Owner's Guide, subject to the following
conditions and exclusions:
What is covered by this warranty?
1.
The original unit and/or non-wearable parts deemed defective, in SharkNinja's sole discretion, will be
repaired or replaced up to one (1) year from the original purchase date.
2.
In the event a replacement unit is issued, the warranty coverage ends six (6) months following
the receipt date of the replacement unit or the remainder of the existing warranty, whichever is
later. SharkNinja reserves the right to replace the unit with one of equal or greater value.
What is not covered by this warranty?
1.
Normal wear and tear of wearable parts (such as blending vessels, lids, blades, PowerBase™,
dough hooks, whisk, beaters, etc.), which require regular maintenance and/or replacement to
ensure the proper functioning of your unit, are not covered by this warranty. Replacement parts
are available for purchase at ninjaaccessories.com.
2.
Any unit that has been tampered with or used for commercial purposes
3.
Damage caused by misuse, abuse, negligent handling, failure to perform required maintenance
(e.g., failure to keep the well of the motor base clear of food spills and other debris), or damage
due to mishandling in transit.
4.
Consequential and incidental damages.
5.
Defects caused by repair persons not authorized by SharkNinja. These defects include damages
caused in the process of shipping, altering, or repairing the SharkNinja product (or any of its
parts) when the repair is performed by a repair person not authorized by SharkNinja.
6.
Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household conditions within
the warranty period, visit ninjakitchen.com/support for product care and maintenance self-help. Our
Customer Service Specialists are also available at 1-877-646-5288 to assist with product support and
warranty service options, including the possibility of upgrading to our VIP warranty service options
for select product categories. So we may better assist you, please register your product online at
registeryourninja.com and have the product on hand when you call.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee
of $20.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit.
How to initiate a warranty claim
You must call 1-877-646-5288 to initiate a warranty claim. You will need the receipt as proof of purchase.
We also ask that you register your product online at registeryourninja.com and have the product on
hand when you call, so we may better assist you. A Customer Service Specialist will provide you with
to run at the
return and packing instruction information.
How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary from
state to state. Some states do not permit the exclusion or limitation of incidental or consequential
damages, so the above may not apply to you.
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