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16. TROUBLESHOOTING
Error code
Description
"Acoustic signal
The hood command does
upon ignition. No er-
not work
ror code displayed"
Hob switches off after 10
ER03
sec.
ER21
Hob switches off.
E2
Corresponding
area switches off.
E3
Corresponding
area switches off.
E6
Hob does not switch on.
E8
Cooking areas are turned
off.
E4-E5-E7-E9-ER20-
Disconnect the hob from the power supply.
ER22-ER31-ER36-
Wait a few seconds, then reconnect the hob to the power supply.
ER47-EA-EH
If the problem persists, call the After Sales Service and specify the error code that appears on the dis-
play.
17. MAINTENANCE -
REPAIR AND
CONFORMITY
• Make sure that maintenance on elec-
trical components is only carried out
by the manufacturer or by the service
technicians.
• Make sure that damaged cables are
only replaced by the manufacturer or
by the service technicians.
When contacting the service depart-
ment, please provide the following in-
formation:
• Type of fault
• Device model (Art./Cod.)
• Serial number (S.N.)
30
Possible causes of the error
LIN cable damaged or badly connec-
ted to the hood electronic board
Continuous key activation detected.
Water or pan placed on the control
panel.
The internal temperature of elec-
tronic parts is too high.
cooking
Empty or unsuitable pan.
Pan or ceramic glass surface tem-
perature too high.
Electronic component temperature
too high.
cooking
Unsuitable pan.
The pan is losing its magnetic prop-
erties and may damage the induction
hob.
Power supply voltage and/or fre-
quency is out of range.
Fan fault.
Fan blocked by dust or fibres.
This information can be found on the
identification plate. The identification
plate is affixed to the bottom of the
device.
Information on the product pursuant
to EU regulation no. 66/2014
Reference standards:
EN/IEC 60350-2
EN/IEC 50564
This appliance has been designed,
manufactured and sold in compliance
with the EEC directives.
18. TECHNICAL DATA
Product identification
Solution
Please check the connection. If the
error persists, please contact After
Sales Service
Remove water or pan from the
ceramic glass surface and control
panel.
Let the hob cool down.
Please check if the hob has suffi-
cient ventilation.
If the error persists, please contact
the After-Sales Service.
Let the hob cool down.
Use a suitable pan.
Do not heat empty pans.
Use a suitable pan.
The error is automatically cancelled
after 8 seconds and the cooking
area can be used again.
If any other errors occur, the pan
must be changed.
If the error persists, please contact
the After-Sales Service.
Check mains voltage and/or fre-
quency.
If necessary, contact the After-Sales
Service.
Clean and remove foreign bodies
from the fan.
If the error persists, please contact
the After-Sales Service.
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