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Troubleshooting Tips ... Before you call for service
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Problem
Fan/Light does not
operate when button is
turned ON
Loud or abnormal
airflow noise
Fan fails to circulate
air or moves air slower
than normal and/or
fan is making loud or
abnormal airflow noise
Fan keeps going off
and on
Hood will not work
remotely
49-2000708 Rev. 5
Possible Cause
A house fuse may be blown or a circuit
breaker tripped.
Wrong duct size used in installation.
Obstructions in duct work.
Damper blade on wall or roof cap may
not be open.
Metal grease filter and charcoal filter (if
present) may be dirty.
The motor is probably overheating and
turning itself off. This can be harmful to
the motor.
Router issues, no wireless signal, etc.
Hood is not connected.
What To Do
Replace fuse or reset circuit breaker.
This hood requires 8" ducting to perform optimally.
Using smaller duct pipe will cause reduced venting.
Minimize the duct run length and number of transitions
and elbows. GE Appliances service technicians cannot
correct this issue if installed improperly.
Make sure nothing is blocking the vent. Make sure
your wall or roof cap has a blade or door.
Make sure damper swings freely. Damper blades may
flip over and will not fully open when this happens.
Adjust to original position.
Clean the metal grease filter and replace charcoal filter
(if present). See Care and Cleaning of the Vent Hood.
Check to be sure the filters are clean. If off and on
cycling continues, call for service.
For assistance with hood wireless network connectivity,
please call 800.220.6899.
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