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Idiomas disponibles
Idiomas disponibles
– If the marking on the product or the identification
information of the product (machine label) is
missing or illegible.
– Products that are very dirty and are therefore re-
fused by the service personnel.
– Claims for damages and consequential damag-
es are generally excluded from this warranty.
4. The warranty period is usually 5 years (12 months
for batteries/rechargeable batteries) and starts from
the date of purchase of the product. The date on the
original purchase receipt is decisive. Warranty
claims must be made immediately after becoming
aware of them. The assertion of warranty claims af-
ter expiry of the warranty period is excluded. The
repair or replacement of the product does not result
in an extension of the warranty period, nor does this
service initiate a new warranty period for the prod-
uct or for any installed spare parts. This also applies
when using an on-site service. The product con-
cerned is to be cleaned and returned to the service
centre together with a copy of the purchase receipt,
which must include the date of purchase and the
product designation.
If a product is sent in incomplete without the com-
plete scope of delivery, the missing accessories will
be charged / deducted in value if the product is ex-
changed or in the event of a refund. Partially or
completely dismantled products cannot be accepted
as a warranty claim. In the event of an unjustified
complaint or if outside the warranty period, the pur-
chaser shall generally bear the transport costs and
the transport risk. Please report a warranty claim
in advance to the service centre (see below). It is
generally agreed upon that the defective product
will be returned to the service address given below
with a brief description of the fault by organised re-
turn or, in the case of repair outside the warranty
period, with sufficient postage, taking the appropri-
ate packaging and shipping guidelines into account.
Please note that your product (depending on the
model) will be free of all operating materials
when returned for safety reasons. The product
sent to our service centre must be packaged in
such a way that damage to the product under com-
plaint is avoided during transport. After successful
repair / replacement, we will send the product back
to you free of charge. If products cannot be repaired
or replaced, a sum up to the purchase price of the
defective product may be refunded at our own dis-
cretion, taking into account any deduction for wear
and tear. These warranties are only for the benefit
of the original private purchaser and cannot be as-
signed or transferred.
5. Extension of the warranty period to 10 years:
Scheppach offers an additional warranty extension
of 5 years on products of the gomag 20V series.
Thus, the warranty period for these products totals
10 years. Batteries / rechargeable batteries, battery
chargers and accessories are excluded from this.
You can claim this warranty extension by registering
your Scheppach product from this range at https://
garantie.scheppach.com no later than 30 days from
the date of purchase. After registering online suc-
cessfully, you will receive confirmation for the item-
related warranty extension.
6. In order to submit your warranty claim, please
contact our service centre.
Preferably, please use our form on our homep-
age: https://www.scheppach.com/de/service
Please do not send us any products without
first contacting and registering with our service
centre.
Contacting our service centre first is mandatory
to claim these warranty promises. Warranty
claims must be made before expiry of the warranty
period within 14 days of discovery of the defect. For
this purpose, the original purchase receipt and, if
necessary, confirmation of the item-related warranty
extension are required.
7. Processing time - We normally process complaint
consignments within 14 days of receipt at our ser-
vice centre. If, in exceptional cases, the processing
time mentioned is exceeded, you will be informed in
good time.
8. Wear parts are generally excluded from the war-
ranty! - Wear parts are: a) supplied, attached and/
or installed batteries / rechargeable batteries as well
as b) all model-dependent wear parts (i.e. belts,
saw blades, tool attachments, grinding discs, filters,
carbon brushes etc., see operating manual). The
warranty does not cover batteries or rechargeable
batteries that are deeply discharged or those with
damaged housing or battery terminals.
9. Cost estimate - Products that are not covered or
no longer covered by the warranty will be repaired
at extra cost. Upon request to our service centre,
you can send in the defective products for a cost
estimate and, if necessary, give the service centre
approval for the repair in writing (by post, e-mail).
No further processing will take place without ap-
proval for the repair.
10. Claims other than those mentioned above cannot
be asserted.
The warranty conditions only apply in the current ver-
sion at the time of the complaint and, if necessary, can
be found on our homepage (www.scheppach.com).
In case of translations, the German version is decisive.
Scheppach GmbH · Günzburger Str. 69 · 89335 Ichen-
hausen (Germany)
www.scheppach.com
GB | 33
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