What to do in case of defects:
Should problems or defects arise, your first point of contact is the
authorized dealer or retailer recognized by us. Our 24 months
warranty is recognized by them(1). You must present your proof
of purchase, made within the 24 months preceding the service
request. It is easiest if you get your service request pre-approved
by us. If you submit a valid claim under this warranty, we may
request that you return your product to the authorized dealer
or retailer recognized by us or that you ship the product to us in
accordance with our instructions. We will pay for shipment and
for return freight if all instructions are followed. Damage and/or
defects neither covered by our warranty nor by the legal rights
of the consumer and/or damage and/or defects with respect to
products that are not covered by our warranty can be handled at
a reasonable fee.
Rights of the consumer:
A consumer has legal rights pursuant to applicable consumer
legislation, which may vary from country to country. The rights
of the consumer under applicable national legislation are not
affected by this warranty.
This warranty is provided by Dorel Netherlands. We are registe-
red in The Netherlands under company number 17060920. Our
trading address is Korendijk 5, 5704 RD Helmond, The Nether-
lands, and our postal address is P.O. Box 6071, 5700 ET Helmond,
The Netherlands.
The names and address details of other subsidiaries of the Dorel
group can be found on the last page of this manual and on our
website for the brand concerned.
(1) Products purchased from retailers or dealers that remove or change
labels or identification numbers are considered unauthorized. Products
purchased from unauthorized retailers are also considered unauthorized.
No warranty applies to these products since the authenticity of these
products cannot be ascertained.
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