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Troubleshooting
Scenario 1
After the installation is complete and the batteries are in place, the door cannot be locked, and
three short beeps are emitted when you press the Program/Lock button.
Cause: The door handing identification process is not yet complete.
Solution: Perform the door handing identification process immediately after the installation is
complete.
Scenario 2
After the installation is complete and the batteries are in place, none of the buttons are
responsive. (No sound, and no backlight)
Cause: Issues with batteries or the wiring.
Solution: Replace the batteries or make sure the batteries are installed correctly. Please check
whether the cable from the interior lock unit is connected correctly.
Scenario 3
The door handing identification process fails (LED flashes red three times with three short beeps).
Cause: Wrong door handing or change of door handing in the memory.
Solution: Press the "R" button to restore the system to factory default settings, and perform the
door handing identification process again.
Scenario 4
Latch does not work (latch bolt is stuck and the turn piece cannot be rotated), even though door
handing identification process was successful.
Cause: Low battery
Solution: Replace with new batteries.
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