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Status code
012304
(013-XXX) Troubleshooting-Message code from charger
Code 013-XXX contains setup, maintenance, or reference hint messages, generally there is no impact
on charging. Please charging with general process and contact your dealer.
(023-XXX) Troubleshooting - Message code from EV
023-XXX contains messages from EV, it means communication or charging procedure error, these er-
rors cause charging or cable unplug cannot be proceeded. Please refer to your EV manual for charging
setup or backup procedure, then eliminate fault status by following steps, or contact charger manage-
ment staff.
1.
Unplug the charging cable and wait for 5 more seconds. Plug the charging cable completely with
a "clicking" sound and try the charging procedure again
2.
Unplug the charging cable, try with the other one or charger
3.
Unplug the charging cable, drive the EV away for few meters / feet and return, stop the EV, unplug
the key, and try again
4.
After unplugging the charging cable, check the EV whether charging mode and time limit have
been enabled
5.
If the charging process cannot be started and EV meter or charging indicator shows abnormal
status or error messages, please follow your EV user manual for troubleshooting
Conditions
Communication error
between power and char-
ging gun cabinet
Troubleshooting methods
1.
Please make sure the ethernet cable connection
between cabinets to be reliable
2.
If there is no green light solid on power cabinet,
please reset it
3.
Please contact your dealer for further instruction
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