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TROUBLESHOOTING
TROUBLESHOOTING
Checking error messages
If the following message appears on the display, check the following and take the appropriate corrective action.
Message
Possible Causes
Solutions
Item of clothing has gathered on one side of the tub.
+ Rearrange items to help balance the load.
+ There are not enough items in the machine.
* Stuffed animals or mats can become unbalanced
El
+ Items are tangled or bunched, or load is too small.
during spinning and the washing machine may fail to
LHe
drain. Rearrange the knitwear to help balance the load
* Did you wash a stuffed animal, a mat, or knitwear?
* Did you wash more than one heavy blanket at once?
and drain it again.
Put one blanket in at a time.
Water is not supplied or the water pressure is low
+ Is the faucet turned off?
+ Is the water supply stopped or the faucet frozen?
+ Is the water pressure low or is an inlet filter clogged?
+ Is the water line properly connected with the cold
water inlet?
+ Is the water line pinched or bent?
Turn on the faucets.
If a faucet is frozen, thaw it with warm water.
If the inlet filter is clogged, clean it. (see page 39 )
Connect the water line properly with the cold water
inlet. (see page 14)
Check that the water lines are not pinched or bent.
Take extra care that water lines are not twisted or
pinched by other objects.
Water line leaks in connection
+ Are the water lines connected with the faucets
Connect the water lines properly with the faucets. (see
page 14)
properly?
dE
The tub does not rotate
* Clear door area and make sure door is closed and
dE?
«ls the door completely closed and locked? Is the door
locked. If the message keeps appearing, unplug the
220
| area free from clothing or other items?
power and contact your nearest LG service center.
The washing machine drains slowly or not at all Is the
|» Lower the drain hose within 3 feet below the end of
drain hose installed over 3 1/4 feet (1 m) beyond the end]
the elbow bracket.
of the elbow bracket?
+ Place the drain hose on a smooth surface to prevent
DE | |» Is the drain hose pinched or clogged inside?
bending.
+ Is the drain hose frozen?
+ If the drain hoses are frozen, thaw them in warm
+ Is the drain hose clogged with foreign objects?
water.
* Open the drain pump plug cap and remove the dirt.
[ PF) A power failure has occurred.
+ Press © to turn off the washing machine and press it
again to turn it on.
EE
Control Error.
. Unplug the power cord and contact your nearest LG
service center.
The water supply does not stop
+ Unplug the power cord and contact your nearest LG
| FE]
|» Do the water supply and the drain keep repeating in|
service center
turn?
The water level is not controlled
+ The water level sensor is not working correctly.
PE | |» Is the water level too low or high compared with the
|» Unplug the power cord and contact your nearest LG
size of the load?
service center.
The tub does not rotate
+ Rearrange the load size and restart the washing
+ Is the washing machine overloaded?
machine.
+ If the load size is big, the tub may not rotate due to
LE
an overheated motor. Allow the washing machine
to stand for a while and restart the cycle. Unplug
the power cord and contact your nearest LG service
center if the same error message appears.
+ To clean up the tub, please run the Tub
Clean cycle.
+ Please empty the tub and insert bleach into the
detergent dispenser and select the Tub Clean cycle.
If you want to skip the Tub Clean, turn the cycle
selector knob or push the option buttons to select
a cycle. The message will keep appearing until a
few wash cycles have been completed, after which
it will disappear until the next scheduled time to
clean the tub.
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