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Trouble shooting
Your washing machine could occasionally fail to work. Before contacting the Technical Assistance Centre (see "Assistance"),
make sure that the problem cannot be not solved easily using the following list.
Problem:
The washing machine does not
switch on.
The wash cycle does not start.
The washing machine does not fill
with water.
The washing machine door
remains locked.
The machine continuously fills
with water and drains.
The washing machine does not
drain or spin.
The machine vibrates a lot during
the spin cycle.
The washing machine leaks.
The icons corresponding to the
"Phase in progress" flash rapidly
at the same time as the ON/OFF
indicator light.
There is too much foam.
The washing machine door
remains locked.
!
Note: to exit "Demo mode", switch machine off, press and hold the two
Possible causes / Solutions:
• The appliance is not plugged into the socket fully, or not enough to make
contact.
• There is no power in the house.
• The door is not closed properly.
• The START/PAUSE button has not been pressed.
• The water tap has not been opened.
• A delayed start has been set.
• The water inlet hose is not connected to the tap.
• The hose is bent.
• The water tap has not been opened.
• There is no water supply in the house.
• The pressure is too low.
• The START/PAUSE button has not been pressed.
• If you have selected the
machine drum will rotate slowly; to end the cycle press the START/PAUSE
button or the
button.
• The drain hose is not fitted at a height between 65 and 100 cm from the floor
(see "Installation").
• The free end of the hose is under water (see "Installation").
• If the dwelling is on one of the upper floors of a building, there may be
problems relating to water drainage, causing the washing machine to fill with
water and drain continuously. Special anti-draining valves are available in shops
and help to prevent this inconvenience.
• The wall drainage system is not fitted with a breather pipe.
• The wash cycle does not include draining: Some wash cycles require the drain
phase to be started manually (see "Wash cycles and options").
• The
option is enabled: to complete the wash cycle, press the START/
PAUSE button ("Wash cycles and options").
• The drain hose is bent (see Installation).
• The drainage duct is clogged.
• The drum was not unlocked correctly during installation (see "Installation").
• The machine is not level (see "Installation" ).
• The machine is trapped between cabinets and walls (see "Installation").
• The load is unbalanced (see "Detergents and laundry").
• The water inlet hose is not screwed on properly (see "Installation").
• The detergent dispenser is blocked (to clean it, see "Care and maintenance").
• The drain hose is not fixed in place properly (see "Installation").
• Switch off the machine and unplug it, wait for approximately 1 minute and
then switch it back on again. If the problem persists, contact the Technical
Assistance Service.
• The detergent is not suitable for machine washing (it should display the text
"for washing machines" or "hand and machine wash", or the like).
• Too much detergent was used.
• Perform the manual unlocking procedure (see "Precautions and tips").
function, at the end of the cycle the washing
and
buttons simultaneously for 3 seconds.
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