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What to do in case of hardware problems
Malfunctions can sometimes have different causes, so we have included
a guide that might help to solve any problems.
If these tips don't do the trick, then we'll be more than pleased to help
you out. Just give us a call!
Find the cause
Start by carefully checking all the cable connections. If the indicator
lights are not working, ensure that the PC and all peripheral devices are
correctly connected to the power supply.
− Check the mains socket, mains cable and all of the switches in the
main socket's circuit.
− Turn off the PC and check all cable connections.
− Do not swap around the cables for the various devices, even if they
look exactly the same. The polarity of the various cables may be
different.
− Once you have ensured that the power supply to the device is
working correctly and all connections are intact, then switch the PC
back on.
Faults and possible causes
The screen is black.
− Make sure that your PC is not in hibernate mode.
Wrong time and date displayed.
− Click the clock display in the taskbar. Select the option Change date
and time settings... and then set the correct values.
The cards in the card drive will be allocated a different drive letter
after the reboot.
− This can happen if the card reader updates its slot during system
start-up. New IDs are issued, if required, which can lead to some
cards having new drive letters.
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