ICE AND WATER
Ice dispenser will not
operate properly
Ice or water has an off-taste,
odor, or gray color
Water dispenser will not
operate properly
Water is leaking or dripping
from the dispenser
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Possible Causes and/or Recommended Solutions
Doors not closed completely: Make sure both doors are firmly closed. (On some models,
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only the freezer door must be closed in order to operate the dispenser.)
New installation: After connecting the refrigerator to a water source, flush the water system.
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(See the "Water and Ice Dispensers" section.) Wait 24 hours for ice production to begin. Wait
72 hours for full ice production. Discard the first three batches of ice produced.
Ice maker is not turned on, or ice bin is not installed correctly: Turn on the ice maker
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and make sure the ice storage bin is firmly in position. See the "Ice Maker and Storage Bin"
section.
Ice is clogged or frozen together in the ice storage bin, or ice is blocking the ice delivery
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chute: Remove or separate the clogged ice, using a plastic utensil if necessary. Clean the ice
delivery chute and the bottom of the ice storage bin using a warm damp cloth, then dry both
thoroughly. To avoid clogging and to maintain a fresh supply of ice, empty the storage bin and
clean both the storage bin and the delivery chute every 2 weeks.
Wrong ice has been added to the storage bin: Use only ice cubes produced by the current
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ice maker.
Dispenser is locked: Unlock the dispenser. See the "Water and Ice Dispensers" section.
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Ice dispenser jams while dispensing crushed ice: For models with the ice storage bin on
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the door, temporarily switch from crushed ice to cubed ice to clear the jam.
Dispenser pad/lever has been pressed too long: Ice will automatically stop dispensing.
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Wait a few minutes for the dispenser to reset, then resume dispensing. Take large amounts of
ice directly from the ice bin, not through the dispenser.
Water pressure to the home is not at or above 30 psi (207 kPa): The water pressure to the
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home affects the flow from the dispenser. See the "Water Supply Requirements" section.
Water filter is clogged or incorrectly installed: Replace filter or reinstall it correctly. See the
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"Water Filtration System" section.
New plumbing connections: New plumbing connections can result in off-flavored or
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discolored ice or water. This problem should go away over time.
Ice has been stored too long: Discard the ice and wash the ice bin. Allow 24 hours for the
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ice maker to produce new ice.
Odor has transferred from food: Use airtight moisture-proof packaging to store food.
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Use of non-recommended water supply line: Odors and tastes can transfer from certain
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materials used in non-recommended water supply lines. Use only a recommended water
supply line. See the "Water Supply Requirements" section.
There are minerals (such as sulfur) in the water: A water filter may need to be installed in
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order to remove the minerals.
Water filter was recently installed or replaced: Gray or dark discoloration in ice or water
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indicates that the water filtration system needs additional flushing. See the "Water and Ice
Dispensers" section.
Doors not closed completely: Make sure both doors are firmly closed. (On some models,
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only the freezer door must be closed in order to operate the dispenser.)
Refrigerator is not connected to a water supply, or the water supply shut-off valve is not
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turned on: Connect the refrigerator to a water supply and make sure the water shut-off valve
is fully open.
Kink in the water source line: A kink in the water line can reduce water flow to the dispenser.
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Straighten the water line.
Water pressure to the home is not at or above 30 psi (207 kPa): The water pressure to the
■
home affects the flow from the dispenser. See "Water Supply Requirements" section.
New installation: After connecting the refrigerator to a water source, flush the water system.
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See the "Water and Ice Dispensers" section.
Dispenser is locked: Unlock the dispenser. See the "Water and Ice Dispensers" section.
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Water filter is clogged or incorrectly installed: Replace filter or reinstall it correctly. See the
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"Water Filtration System" section.
A reverse osmosis water filtration system is connected to your cold water supply: This
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can decrease water pressure. See the "Water Supply Requirements" section.
NOTE: If questions remain regarding water pressure, contact a licensed, qualified plumber.
NOTE: After dispensing, a few additional drops of water are normal.
Glass was not held under the dispenser long enough: Hold the glass under the dispenser
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for 2 to 3 seconds after releasing the dispenser pad/lever.
New installation, or water filter was recently installed or replaced: Air in the water lines
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causes the water dispenser to drip. Flush the water system to remove the air in the water
lines. See the "Water and Ice Dispensers" section.
Residual ice in the dispenser chute is melting: Make sure the ice chute is free of ice
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shavings or pieces.