IMPORTANT! If you experience a problem with your vehicle, please contact Power Wheels® Consumer Relations.
PROBLEM
Vehicle does not run
Vehicle was running but
suddenly stopped
24
PROBLEMS AND SOLUTIONS GUIDE
POSSIBLE CAUSE
Undercharged battery
Charger is not working
Tripped thermal fuse
Loose wire or loose connectors
Dead battery
Electrical switch damage
Motor damage
Loose wire or loose connectors
Tripped thermal fuse
SOLUTION
Charge the battery. A new battery should have been charged for at
least 18 hours before using the vehicle for the first time. After first-
time use, recharge the battery for at least 14 hours after each use.
Never charge the battery longer than 30 hours.
Check all connectors. Make sure the battery connector is tightly
plugged into the charger connector, and that the charger is plugged
into the wall.
Make sure power flow to the wall outlet is "ON".
There is no sure way to tell if your charger is working unless you
have a volt meter. If you suspect there is a problem with your
charger, contact Consumer Relations.
The built-in thermal fuse in the battery may "trip" and shut down
operation of the vehicle if the vehicle is overloaded or the driving
conditions too severe. The fuse will automatically reset itself after
approximately 25 seconds, allowing the vehicle to resume normal
operation. To avoid repeated automatic shutdowns, do not overload
the vehicle by exceeding the 18 kg (40 lb) maximum weight capacity
or by towing anything behind the vehicle. Do not drive up hills or run
into fixed objects, which can cause the wheels to stop spinning while
power is still being supplied to the motors. If a thermal fuse
continually trips, contact Consumer Relations.
Check all wires and connectors. Make sure the battery connector is
tightly plugged into the motor harness connector and that there are
no loose wires around the motors.
If your battery is old or if you have not followed Battery Care
instructions, your battery may be dead. If you are unsure whether
or not the battery is dead, contact Consumer Relations.
The electrical switches can become corroded due to exposure to
water or moisture, or can jam due to loose dirt, sand or gravel.
Contact Consumer Relations.
Contact Consumer Relations.
Check all wires and connectors. Make sure the battery connector
is tightly plugged into the motor harness con nector, and that
there are no loose wires around the motors.
The built-in thermal fuse in the battery may "trip" and shut down
operation of the vehicle if the vehicle is overloaded or the driving
conditions too severe. The fuse will automatically reset itself after
approximately 25 seconds, allowing the vehicle to resume normal
operation. To avoid repeated automatic shutdowns, do not overload
the vehicle by exceeding the 18 kg (40 lb) maximum weight capacity
or by towing anything behind the vehicle. Do not drive up hills or run
into fixed objects, which can cause the wheels to stop spinning while
power is still being supplied to the motors. If a thermal fuse
continually trips, contact Consumer Relations.
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