Limited Warranty
This manufacturer's product warranty extends to the original consumer purchaser
of the product. Neither the retailer nor any other company involved in the sale or
promotion of this product is a co-warrantor of this manufacturer warranty.
WARRANTY DURATION: The Multicooker is guaranteed to be free from defects
in material and workmanship for a period of one (1) year from the date of purchase
by the first user or gift recipient, provided that the unit is used in accordance with
the use and care instructions supplied, and it is for household use only.
WARRANTY COVERAGE: This product is warranted against defective materials
or workmanship. This warranty is void if the product has been damaged by
accident, in shipment, unreasonable use, misuse, neglect, improper service,
commercial use, repairs by unauthorized personnel or other causes not arising
out of defects in materials or workmanship. This warranty is effective only if the
product is purchased and operated in the USA and Canada. It does not extend
to any units which have been used in violation of written instructions furnished by
the manufacturer or to units which have been altered or modified or to damage
to products or parts thereof which have had the serial number removed, altered,
defaced or rendered illegible.
A valid proof-of-purchase is required. A valid proof-of-purchase is a receipt
specifying item, date purchased and cost of the item. A gift receipt with date of
purchase and item is also an acceptable proof of warranty.
Moving and/or perishable parts such as gaskets, internal component parts, etc.
which are subject to normal wear and tear are excluded from the warranty.
WARRANTY DISCLAIMERS: This warranty is in lieu of all warranties expressed or
implied, and no representative or person is authorized to assume for manufacturer
any other liability in connection with the sale of our products. There shall be no
claims for defects or failure under any theory of tort, contract or commercial law
including, but not limited to, negligence, gross negligence, strict liability, breach
of warranty and breach of contract.
WARRANTY PERFORMANCE: During the above one-year warranty period, a
product with a defect can either be repaired or replaced with a reconditioned
comparable model (at manufacturer's option). The repaired or replacement
product is in warranty for the balance of the one year warranty period and
an additional one-month period. There cannot be a charge for such repair or
replacement.
SERVICE AND REPAIR: If service is required for an appliance, you should
first call toll free 1-855-928-6748 between the hours of 8:00 A.M and 5:00 P.M
Monday through Thursday. On Friday the hours are between 8:00 A.M and 2:30
P.M Eastern Standard Time and ask for CUSTOMER SERVICE.
If repairs become necessary during the warranty period, you might need to return
the unit, postage pre-paid to:
MARKET SOLUTIONS GROUP
1 Orient Way
STE F #266
Rutherford, NJ 07070
NOTE: Manufacturer cannot assume responsibility for loss or damage during
incoming shipment. For your protection, carefully package the product for
shipment, and insure it with the carrier. Be sure to enclose the following items
with your appliance: your full name, return address and daytime phone number;
a note describing the problem you experienced; a copy of your sales receipt or
other proof of purchase to determine warranty status. C.O.D. shipments cannot
be accepted.
For spare parts or assistance not requiring the return of the product itself, please
contact our Customer Service Department at 1-855-ZAVOR4U (1-855-928-6748).