You may save the cost and inconvenience of an unnecessary service call by first reviewing this
checklist of commonly encountered problem situations.
You will be charged for a service call while the appliance is in warranty if the problem is not caused
by defective product workmanship or materials.
Your new appliance is a carefully engineered product. Many times, what appears to be a reason
to call service requires nothing more than a simple adjustment you can easily make in your own
home.
OCCURRENCE
Range is not level.
Cannot move appliance easily. Appliance
must be accessible for service.
Entire range or oven does not operate.
* Oven control beeps and displays F1, F3
or F9
Oven light does not work.
Surface unit does not heat.
Scratches or abrasions on cooktop surface.
POSSIBLE CAUSE/SOLUTION
Poor installation. Place oven rack in center of oven. Place a level on the oven rack. Adjust
leveling legs at base of range until the rack is level. When range is level, cooktop may
appear out of alignment if countertop is not level.
Weak, unstable floor. Be sure floor is level and can adequately support range. Contact a
carpenter to correct sagging or sloping floor.
Kitchen cabinet misalignment may make range appear to be unlevel. Be sure cabinets
are square and have sufficient room for range clearance.
Cabinets not square or are built in too tight. Contact a cabinet maker to correct the
problem.
Contact builder or installer to make appliance accessible.
Carpeting interferes with range. Provide sufficient space so range can be lifted over
carpet.
Make sure cord/plug is tightly into outlet.
Service wiring is not complete. Contact your Sears Service Center, installing agent or
authorized servicer.
Power outage. Check house lights to be sure. Call your local electric company for
service.
Electronic control has detected a fault condition. Push CLEAR to clear the display and
stop beeping. Program oven again. If fault recurs, record fault number. Push CLEAR and
contact your Sears Service Center or an authorized servicer.
Replace or tighten bulb. See Changing Oven Light in this owner's Guide for
instructions.
No power to the appliance. Check steps under "Entire Range or Oven Does Not
Operate" in this Avoid Service Checklist.
Incorrect control setting. Make sure the correct control is on for the surface unit to be
used.
Coarse particles such as salt or sand between cooktop and utensils can cause scratches.
Be sure cooktop surface and bottoms of utensils are clean before usage. Small scratches
do not affect cooking and will become less visible with time.
Cleaning materials not recommended for ceramic-glass cooktop have been used. See
"To Clean the Cooktop Glass" section under General Cleaning.
Cookware with rough bottom has been used. Use smooth, flat-bottomed cookware.
27
Avoid Service
Checklist