Troubleshooting - ECOVACS ROBOTICS DEEBOT OZMO 960 Manual De Instrucciones

6. Troubleshooting

No. Malfunction
1 DEEBOT is not charging.
DEEBOT cannot return to the
2
Docking Station.
DEEBOT gets stuck while
3
working and stops.
26
EN
Possible Causes
DEEBOT is not switched ON.
DEEBOT has not connected to the Docking
Station.
The Power Cord is not connected to the
Docking Station.
The Docking Station is not connected to the
power supply.
The battery is completely discharged.
The Docking Station is not correctly placed.
The Docking Station is not correctly connected.
The Docking Station is manually moved during
the cleaning.
DEEBOT is paused for more than 90 minutes.
DEEBOT did not start cleaning from the
Docking Station.
DEEBOT is tangled with something on the
floor (electrical wires, curtains, carpet fringing,
etc.).
DEEBOT might be stuck under furniture with an
entrance of similar height.
Solutions
Switch ON DEEBOT.
Be sure that the robot's Charging Contacts have connected
to the Docking Station Pins.
Make sure the Power Cord is firmly connected to the
Docking Station.
Make sure the Docking Station is connected to the power
supply.
Please contact Customer Care for help.
Refer to section 3.2 to correctly place the Docking Station.
Make sure the Docking Station is correctly connected.
It is suggested not to move the Docking Station during the
cleaning.
It is suggested not to pause DEEBOT for more than 90
minutes.
Make sure DEEBOT starts cleaning from the Docking
Station.
DEEBOT will try various ways to free itself. If it is
unsuccessful, manually remove the obstacles and restart.
Please set a physical barrier, or set a Virtual Boundary in
the ECOVACS Home App.