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Troubleshooting
Problem
Solution
The-appliance-
Make-sure-that-all-assembly-indications-(on-the-lid-
does-not-go-on.
of-the-bowl, - on-the-bowl, - on-the-blender-jar-and-
on-the-motor-unit)-are-aligned.
The-appliance-
The-lid-of-the-bowl-may-have-become-undone-
suddenly-stops-
during-a-heavy-processing-job. - Close-the-lid-
running.
properly. - The-appliance-immediately-starts-working-
again.
The-processing-job-is-too-heavy. - Set-the-control-
knob-to-OFF-to-switch-off-the-appliance-and-
remove-the-mains-plug-from-the-wall-socket. - Then-
let-the-appliance-cool-down-to-room-temperature. -
Plug-in-the-appliance-and-switch-it-on-again. -
Process-smaller-batches.
The-motor-of-
Please-check-if-you-have-inserted-the-tool-holder.
the-device-runs-
but-cone-of-the-
citrus-press-
does-not-turn.
Please-check-if-you-have-attached-the-sieve-of-the-
citrus-press-properly. - (Indication-on-the-sieve-
points-to-indication-on-the-handle-of-the-bowl).
Frequently asked questions
Question
Answer
Can-I-clean-all-
Yes, - except-the-motor-unit-and-the-protection-cap-
removable-
for-the-blade-unit.
parts-in-the-
dishwasher?
Question
Answer
What-does-
When-you-press-the-Pulse-button, - the-appliance-
'pulse' - mean?
will-run-at-its-highest-speed-a-s-long-you-keep-
pressing-the-button. - Using-the-Pulse-button-is-
recommended-if-you-want-to-have-more-control-
over-the-processing-job, - for-instance-when-you-are-
chopping.
Can-I-pour-
No, - let-the-liquids-or-ingredients-cool-down-to-
boiling-hot-
80°C-to-avoid-damaging-the-accessories.
ingredients-into-
the-blender-jar?
Why-does-the-
It-is-very-common-for-a-new-appliance-to-give-off-
motor-produce-
an-unpleasant-smell-or-emit-some-smoke-the-first-
an-unpleasant-
few-times-it-is-used-.This-phenomenon-will-stop-
smell-during-
after-you-have-used-the-appliance-a-number-of-
processing?
times. - The-appliance-may-also-give-off-an-unpleasant-
smell-or-emit-some-smoke-if-it-has-been-used-too-
long. - In-that-case-you-have-to-switch-the-appliance-
off-and-let-it-cool-down-for-60-minutes.
What-should-I-
Switch-the-appliance-off-and-use-a-spatula-to-
do-when-the-
dislodge-the-ingredients-that-block-the-blade-unit. -
blade-unit-or-
We-also-recommend-processing-a-smaller-quantity.
motor-gets-
blocked-during-
processing?
What-should-I-
Switch-the-appliance-off-and-pour-out-the-
do-if-the-
ingredients. - Then-remove-the-blade-unit-interface. -
blender-leaks?
Check-if-the-sealing-ring-has-been-assembled-
properly-on-the-blade-unit. -
Why-does-the-
If-you-want-to-use-the-ice-button, - first-turn-the-
ice-function-not-
control-knob-to-position-ON. - Then-push-the-ice-
work?
button.
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