Troubleshooting - TRUE METRIX GO Guía De Prueba Rápida

TROUBLESHOOTING

1. After inserting test strip, meter does not turn on.
Reason
Test strip inserted upside down or
backwards
Test strip not fully inserted
Test strip error
Meter is dead or there is not a battery in
the meter
Battery in the meter backwards
Meter error
Action
Remove test strip from meter.
Re-insert test strip correctly into the meter.
Remove test strip from meter.
Re-insert test strip correctly into the meter.
Remove test strip from meter.
Repeat with new test strip.
Remove test strip from meter. Replace battery in
meter. Use new test strip for testing.
Battery must be placed in meter with positive ("+")
side facing up.
Call 1-800-803-6025, Monday - Friday, 8AM-8PM EST.
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2. After applying sample, meter does not begin testing.
Reason
Sample drop too small
Sample applied after two minute
shut-off
Problem with test strip
Problem with meter
For assistance, call 1-800-803-6025, Monday - Friday, 8AM-8PM EST.
Action
Repeat test with new test strip and larger sample
drop.
Repeat test with new test strip.
Apply sample within 2 minutes of inserting test strip
into the meter.
Repeat with new test strip. If meter still does not
begin testing, call 1-800-803-6025, Monday - Friday,
8AM-8PM EST.
Call 1-800-803-6025, Monday - Friday, 8AM-8PM EST.
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