PROBLEM
The meat was done
but the vegetables
were under-cooked
while slow cooking
While in the
temperature probe or
sous-vide mode, there
are no numbers on the
digital display for the
actual temp.
While using the
temperature probe
function, the actual
temp doesn't seem to
be rising.
If additional assistance is needed, please contact our consumer service team at
POSSIBLE CAUSE
• The foods may have
been improperly
placed in the slow
cooker.
• The temperature
probe jack might not
be inserted all the
way into the port.
• The probe might not
be inserted properly
and is reading the
temperature of the air
around the meat.
• The lid may have
been improperly
placed on the
stoneware pot.
1-800-465-6070.
SOLUTION
• Place the vegetables
on the bottom
and sides of the
stoneware pot.
• Place the meat on top
of the vegetables and
in the center of the
stoneware pot.
• Check the connection
and plug the jack all
the way in.
• Re-insert the probe
deeply into the
thickest part of the
meat.
• Make sure the lid is
placed evenly on top
of the stoneware pot.
• Keep the lid closed.
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