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LOOKING FOR BLOCKAGES
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Large items may block the tools or wand inlet. If this happens, do not operate
the wand release catch. Switch 'OFF' and unplug. Failure to do so could result
in personal injury.
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Leave to cool down for 1-2 hours before checking the filters or for blockages.
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BEWARE OF SHARP OBJECTS WHEN CHECKING FOR BLOCKAGES.
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Refit all parts securely before using.
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To check for blockages in airway on the main body of the machine, first remove
the cyclone and clear bin unit (see above).
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Inspect for blockages.
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To remove the transparent inlet section, use your finger to release the latch on
the top as shown. Remove the inlet section.
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Clear any blockage before restarting.
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Clearing blockages is not covered by your warranty.
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BRUSH BAR – CLEARING OBSTRUCTIONS
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If your brush bar is obstructed, it may shut 'OFF'. If this happens you will need to
remove the brush bar as shown.
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Switch 'OFF' and unplug before proceeding. Failure to do so could result in
personal injury.
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Remove the brush bar by using a coin to loosen the fastener marked with a
padlock until it clicks.
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Beware of sharp objects when clearing obstructions.
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Replace the brush bar and secure it by tightening the fastener until it clicks.
Ensure it is fixed firmly before operating.
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Take care if coming into contact with the carbon fiber brushes, as they may
cause minor skin irritation. Wash your hands after handling the brushes.
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Clearing brush bar obstructions is not covered by your warranty.
BRUSH BAR – TROUBLESHOOTING
If the brush bar has stopped spinning, follow the instructions above on clearing
obstructions. Alternatively, contact a Dyson expert on the Dyson Helpline or visit
the website..
To watch a short online video visit: www.dyson.com/DC47brushbarmaintenance
WARRANTY
DYSON CUSTOMER CARE
THANK YOU FOR CHOOSING TO BUY A DYSON MACHINE
If you have a question about your Dyson machine, call the Dyson Helpline with
your serial number and details of where and when you bought the machine.
Most questions can be solved over the phone by one of our Dyson Helpline staff.
If your Dyson machine needs service, call the Dyson Helpline so we can discuss
the available options. If your Dyson machine is under warranty, and it is a
covered repair, it will be repaired at no cost.
Your serial number can be found on your rating plate which is on the base of the
machine.
PLEASE REGISTER AS A DYSON
MACHINE OWNER
To help us ensure you receive prompt and efficient service, please register as a
Dyson machine owner. There are three ways to do this:
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Online at www.dyson.com
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Telephone the Dyson Helpline, 1-866-276-3886.
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Complete the enclosed Warranty Form and post it to us.
This will confirm ownership of your Dyson machine in the event of an insurance
loss, and enable us to contact you if necessary.
5 YEAR WARRANTY
TERMS AND CONDITIONS OF THE DYSON
5 YEAR LIMITED WARRANTY.
WHAT IS COVERED
Your Dyson machine is warranted against original defects in material and
workmanship for a period of 5 years from the date of purchase, when used for
private household purposes in accordance with the Dyson Operating Manual.
This warranty provides, at no extra cost to you, all labor and parts necessary
to ensure your machine is in proper operating condition during the warranty
period. This limited warranty is subject to the following terms:
WHAT IS NOT COVERED
Dyson, Inc. shall not be liable for costs, damages or repairs incurred as a result
of:
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Machines purchased from an unauthorized dealer.
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Careless operation or handling, misuse, abuse and/or lack of maintenance or
use not in accordance with the Dyson Operating Manual.
•
Use of the machine other than for normal domestic purposes within the United
States, e.g. for commercial or rental purposes.
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Use of parts not in accordance with the Dyson Operating Manual.
•
Use of parts and accessories other than those produced or recommended by
Dyson, Inc.
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External sources such as weather.
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Repairs or alterations carried out by unauthorized parties or agents.
•
Clearing blockages from your machine.
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Normal wear and tear, including normal wearing parts, such as clear bin, belt,
filter, brush bar, hose assembly and power cord (or where external damage or
abuse is diagnosed), carpet or floor damage due to use not in accordance with
manufacturer's instructions or failure to turn the brush bar off when necessary.
WARRANTY SERVICE
•
Please fill out and return the Warranty Form, or register online at
www.dyson.com
•
Before service can take place, the terms of the limited warranty require that you
contact the Dyson Helpline with your model name/number, serial number, date
and place of purchase.
•
Please keep your purchase receipt in a safe place to ensure you have this
information.
•
All work will be carried out by Dyson, Inc. or its authorized agents.
•
Any replaced defective parts will become the property of Dyson, Inc.
•
Service under this warranty will not extend the period of this warranty.
•
If your machine is not functioning properly, please call the Dyson Helpline. Most
issues can be rectified over the telephone by our trained Customer Care staff. If
this is not possible Dyson, Inc. will arrange for your machine to be repaired and
returned in full working order at no extra cost to yourself.
WARRANTY LIMITATION AND EXCLUSIONS
•
Any implied warranties relating to your machine including but not limited to
warranty of merchantability or warranty of fitness for a particular purpose, are
limited to the duration of this warranty. This limitation is not allowed by some
States and so this limitation may not apply to you.
•
Your remedy for breach of this warranty is limited to the warranty service
described above. Dyson, Inc. will not be liable for any consequential damages
or incidental damages you may incur in connection with your purchase and
use of your machine. This limitation is not allowed by some States and so this
limitation may not apply to you.
•
This limited warranty gives you specific legal rights. You may also have other
rights which vary by State.
•
This limited warranty is not transferable.
IMPORTANT DATA PROTECTION INFORMATION
Your details will be held by Dyson, Inc. or others on behalf of Dyson, Inc. so
that we can assist you more quickly in our Customer Service department. From
time to time, Dyson, Inc. may send you special offers and news of our latest
innovations. Check the box on the Warranty Form within the Dyson Operating
Manual if you do not wish to receive marketing or promotional information from
Dyson, Inc. For more information about our data collection practices, please
refer to the Dyson, Inc. privacy policy at www.dyson.com/privacy
DISPOSAL INFORMATION
Dyson products are made from high grade recyclable materials and so should
not be treated as household waste. To protect the environment please dispose of
this product responsibly and recycle where possible.
PRODUCT INFORMATION
Please note: Small details may vary from those shown.
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