TROUBLE-SHOOTING GUIDE
Cleaner not coming out from spray nozzle.
• Check to see that the batteries are inserted properly
into the battery compartment. If there are batteries,
then insert new ones.
• Make sure that the cleanser bottle is inserted all
the way in. You should hear an audible "click" when
inserted.
• Check that there is enough cleaning solution in the
cleanser bottle. If not, then insert a new bottle.
• There may be air in the system. Hold down the spray
button for 5 - 10 seconds until the solution comes out.
Shark
Steam & Spray
®
• Make sure that the batteries are inserted.
• Make sure that the Steam Head is plugged in.
Shark
Steam & Spray
®
steam.
• Make sure that there is water in the water tank.
• M ake sure that the Steam Head is plugged into an
electrical outlet.
Shark
Steam & Spray
®
from the spray nozzle.
• The cleaner bottle is not firmly inserted into the unit:
Make sure that you hear an audible "click" when you
insert the cleaner bottle into the unit.
Shark
Steam & Spray
®
on the floor.
• Check to see if the cleaning pad is soaked through.
We recommend that replace the cleaning pad.
• M ake sure that the cleaning pad is attached correctly.
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1-800-798-7398
Pro Mop will not turn on.
™
Pro Mop will not make
™
Pro Mop is squirting foam
™
Pro Mop left a white spot
™
Shark
Steam & Spray
®
™
the floor.
• Do not leave the unit on the floor with a damp
cleaning pad.
• I f you are using tap water, we recommend switching
to distilled water.
• Make sure that the cap on the water reservoir of the
steam head is securely closed.
Floors are cloudy, spotty or streaky after cleaning.
• The cleaning pad may be dirty. Replace with a
clean one.
• I f the washable cleaning pad was washed with a
powderer detergent, the it may be damaged and
require replacement.
• T he steam mop may have been left in one spot for
too long with a damp cleaning pad.
• This may be leftover from past cleaners that were
used on the floor surface. Use the Steam Energized
Hard Floor Cleaner a few more times and see if
the leftover cloudiness is removed. If this does not
work, we suggest rinsing the floor with water and
letting it dry. One or more rinses generally removes
the residue. A more stubborn case may require you
to rinse the floor with a mix of one part vinegar to
2 parts water. Then use the Steam Energized Hard
Floor Cleaner again with a clean pad.
Pro Mop leaves water on