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Warranty
Our 24 months warranty reflects our confidence in
the high quality of our design, engineering, produc-
tion and product performance. We confirm that this
product was manufactured in accordance with the
current European safety requirements and quality
standards which are applicable to this product, and
that this product is free from defects on materials
and workmanship at the time of purchase. Under the
conditions mentioned herein, this warranty may be
invoked by consumers in the countries where this
product has been sold by a subsidiary of the Dorel
Group or by an authorized dealer or retailer.
Our 24 months warranty covers all manufacturing
defects in materials and workmanship when used in
normal conditions and in accordance with our user
manual for a period of 24 months from the date of
the original retail purchase by the first end-user cus-
tomer. To request repairs or spare parts under our
warranty for defects in materials and workmanship
you must present your proof of purchase, made
within the 24 months preceding the service request.
Our 24 months warranty does not apply to defects
caused by normal wear and tear, damage caused
by accidents, abusive use, negligence, fire, liquid
contact or other external cause, damage which
is the consequence of failing to comply with the
user manual, damage caused by use with another
product, damage caused by service by anyone who
is not authorized by us, or if the product is stolen or if
any label or identification number has been removed
from the product or has been changed. Examples
of normal wear and tear include wheels and fabric
worn down by regular use and the natural breakdown
of colors and materials due to normal aging of the
product.
What to do in case of defects:
Should problems or defects arise, your first point of
contact is the authorized dealer or retailer recog-
nized by us. Our 24 months warranty is recognized
by them
. You must present your proof of purchase,
(1)
made within the 24 months preceding the service
request. It is easiest if you get your service request
pre-approved by us. If you submit a valid claim
under this warranty, we may request that you return
your product to the authorized dealer or retailer
recognized by us or that you ship the product to us
in accordance with our instructions. We will pay for
shipment andthat you return your product to the
authorized dealer or retailer recognized by us or
that you ship the product to us in accordance with
our instructions. We will pay for shipment and for
return freight if all instructions are followed. Damage
and/or defects neither covered by our warranty nor
by the legal rights of the consumer and/or damage
and/or defects with respect to products that are
not covered by our warranty can be handled at a
reasonable fee.
Rights of the consumer:
A consumer has legal rights pursuant to applicable
consumer legislation, which may vary from country
to country. The rights of the consumer under
applicable national legislation are not affected by
this warranty.
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