Service; Troubleshooting Overview - THERMEx DAX Instrucciones De Uso

B 540235068210082018

SERVICE

It is important that you read the installation and/or user instructions carefully before reporting your Thermex hood to the service department.
This ensures that Thermex can provide you with the best possible assistance.
The service department at Thermex can be contacted regarding:
• Getting technical support for mounting and installing your hood.
• Explaining the functionalities of your hood.
• Service requests while your hood is under warranty.
Always try to disconnect the power supply to the hood for approx. 5 minutes. Reconnect the power to see if the problem has been solved.
If this does not solve the problem, disconnect the power supply to the hood for one hour. If the hood is still not working properly, even though
you have consulted the troubleshooting section for help, contact the service department.
NOTE: when making inquiries regarding your warranty, you will be asked for proof of your purchase in the form of a sales receipt. You should
therefore always save your sales receipt.
It is important to have all the necessary information ready before contacting us regarding service requests while your product is under warranty:
• Description of error
• Model
• Type of hood and serial number (indicated on the chassis plate)
• Purchase information
You can fill out the service form at www.thermex.dk/service for making service requests while your product is under warranty. You can also read the terms
of service here.
Inquiries regarding technical support or an explanation of the functionalities of your product can be made by sending your inquiry to service@thermex.
dk or by telephoning +45 9892 6233.

TROUBLESHOOTING OVERVIEw

PROBLEM
The hood is not working
Air extraction of the hood is not
sufficient.
POSSIBLE CAUSE
There is no power
The hood is not connected to the power supply.
The shutter damper is blocked.
The exhaust is jammed or blocked.
The filters are dirty and blocked.
SOLUTION
Check the power supply to the hood. Disconnect the
power for approximately 5 minutes and connect again to
check if the fault is still there.
Check that the hood is connected to the power supply.
Disconnect the power for approximately 5 minutes and
connect again to check if the fault is still there.
Check to see if something has fallen down onto the
shutter damper or if the clamp around the shutter
damper has been tightened so much that the damper
cannot open. Loosen the clamp or remove the object if
the shutter damper is blocked.
Check that the exhaust is not jammed or blocked. Cor-
rect if necessary.
Check to see if the filters are clean and if necessary,
clean them according to the section on cleaning and
maintenance in this manual.
THERMEX DAx 49