Troubleshooting Procedures - Kohler K-1025-H2 Guia De Instalacion

Clean Up After Installation (cont.)
Remove stubborn stains and paint from the tower surfaces with turpentine or paint thinner. Remove
dried plaster by carefully scraping with a dull-edged piece of wood. Do not use metal scrapers, wire
brushes or other metal tools.
Remove residual plaster by applying a powder-type detergent to a clean, damp towel to provide
mild abrasive action.

33. Troubleshooting Procedures

This troubleshooting guide is for general aid only. A Kohler Authorized Service Representative or qualified
electrician should correct any electrical problems. For warranty service, contact your dealer or wholesale
distributor.
Symptoms
1. Unit does not start or
stop.
2. Water flow surges.
3. Motor starts, all bodyjets
are not functioning.
4. Unit stops automatically
before 18 minutes.
5. Unit does not stop
automatically after 22
minutes.
6. Noisy operation.
Kohler Co.
Probable Causes
A. No power to
pump/receptacle/keypad.
B. Harness is blocked.
C. Keypad disconnected from
pump/control box.
D. Keypad does not work.
E. Not enough water in footbath
basin.
F. Motor/pump assembly does not
work.
G. Control does not work.
A. Not enough water in footbath
basin.
B. Suction is blocked.
C. Harness is blocked.
A. Bodyjet is blocked.
B. Bodyjet wiring loose or damaged.
C. Not enough water in footbath
basin (pump cavitates).
D. Keypad does not work.
E. Control does not work.
A. GFCI or ELCB has tripped.
B. Motor overheated and protection
device activated.
A. Timer mechanism accidentally
deactivated.
A. Not enough water in footbath
basin.
27
Recommended Action
A. Set/Reset GFCI or ELCB. Check
wiring. Refer to installer/dealer.
B. Remove blockage.
C. Reconnect keypad and/or wiring
harness.
D. Replace keypad. Refer to
installer/dealer.
E. Fill basin 3" (7.6 cm) over top of
suction cover.
F. Replace motor/pump assembly.
Refer to installer/dealer.
G. Replace control. Refer to
installer/dealer.
A. Fill basin 3" (7.6 cm) over top of
suction cover.
B. Remove obstruction.
C. Remove blockage. Confirm
constant pipe pitch between
tower and pump.
A. Remove blockage.
B. Identify source of fault and
correct or replace wiring. Refer to
installer/dealer.
C. Fill basin 3" (7.6 cm) over top of
suction cover.
D. Replace keypad. Refer to
installer/dealer.
E. Replace control. Refer to
installer/dealer.
A. Set/Reset GFCI or ELCB.
B. Check for restricted air space
around pump box, motor vent
blockage, suction/harness
blockage. Correct and allow
motor to cool.
A. See service manual. Refer to
installer/dealer.
A. Fill basin 3" (7.6 cm) over top of
suction cover.
1032110-2-E